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標題: Fido's Horrible Customer Service [打印本頁]

作者: dreamstation 時間: 2008-1-10 16:06 標題: Fido's Horrible Customer Service

I'm not sure if this was posted before, but does anybody get horrible customer service from fido's call in number? Usually I think they are rude, but I can deal with it...but this "Lindsay" today was really horrible. She was rude to a point where I just said, "I don't want to talk to you". Then I called the Chinese customer service and their service was 180 degrees different, 完全冇得比. I think I will call the Chinese line from now on.

作者: maldini 時間: 2008-1-10 16:08

Does Rogers have a Chinese customer line?

作者: lerico 時間: 2008-1-10 16:13

I get way better service from Fido Chinese Line. I can almost say Fido Chinese is the best telephone customer service I have encountered so far.

作者: Ultraman 時間: 2008-1-10 17:44

I got 3 different agents hung me up while waiting or transferring today......................... it's Primus.

作者: karyee 時間: 2008-1-10 18:12

i think chinese and english fido is rude....
i was so mad talking to them, i hung up on them.
once i called the chinese line, that guy talked back and inch me.

作者: hoshi 時間: 2008-1-10 20:13

I got good and bad services from both Eng and Chi line...
so I guess it depends on the luck..

作者: Littleprince 時間: 2008-1-10 21:26

我諗睇個人 (CUSTOMER SERVICE REP)﹐RBC 的英文熱線也是很差﹐我曾經遇過非常差的服務﹐特別是信用卡中心﹐簡直嬲到震﹐曾經想馬上轉走晒D戶口添。。。但中文熱線就非常之好﹐唔知係咪中國人做 CSR 一般黎講有禮貌D﹖又或者D西人(特別是白人) 的 CSR一聽見我們的香港 ACCENT 就唔耐煩﹐所以SERVICE 差D﹖

作者: ah3 時間: 2008-1-10 23:41

From my frd's exp...Fido's Eng line was worse.

I always choose chinese service if I had a choice.

作者: pkphilip 時間: 2008-1-12 17:03

I never have an issue with Fido CSR, is it because they still route calls to tier 2 CSR based on the pre-determined "value" of the customer like before?

Philip

作者: pigheadbone 時間: 2008-1-12 18:24

how bad is the fido customer service? Any specific examples?

作者: dreamstation 時間: 2008-1-14 14:11

um...her tone of voice was just really not friendly...then one time she said something, and i repeated it after her just to confirm, she actually said "that's what i said the first time", and it was definately not in a nice tone...anyways a "senior" customer representative called me afterwards to apologize (because i'd sent out an email to them)...maybe she was having a bad day, but i really don't care and i just don't think that this is not the kind of service she should provide if she is on the front line of the customer service

作者: siumaibb 時間: 2008-1-17 10:29

Did you tell her you'll report this issue to her supervisor?
呢D人欺善怕惡，你問佢要全名，然後話會投訴佢，我諗佢都唔想無左份工，咁佢態度自然會變好，然後你咪順勢要佢道歉，羅返個彩都好麻

作者: siumaibb 時間: 2008-1-17 10:33

原帖由 Littleprince 於 2008-1-10 21:26 發表
我諗睇個人 (CUSTOMER SERVICE REP)﹐RBC 的英文熱線也是很差﹐我曾經遇過非常差的服務﹐特別是信用卡中心﹐簡直嬲到震﹐曾經想馬上轉走晒D戶口添。。。但中文熱線就非常之好﹐唔知係咪中國人做 CSR 一般黎講有禮貌D﹖又或者D西人( ...

LP，唔好成日都覺得人地歧視你啦，其實我覺得加拿大算係無歧視架啦，你住得係加拿大就要試下溶入，唔好成日中國人，西人咁分啦

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