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標題: Rogers Wireless Customers [打印本頁]

作者: Rainy 時間: 2008-1-23 22:44 標題: Rogers Wireless Customers

Not sure if anyone has posted such topic before... but I think it would be nice to have a thread like this so that LYKs can share/talk about some hot deals they have with Rogers Wirless. Indeed, existing Rogers users would know how to bargin for more when they plan to continue with Rogers once their contract(s) is(are) up =)

The Rogers Customer Relations Department(CxR)# is: 1-888-936-7283
or
You can easily dial *611 from your cell and say "cancel my phone" at the automated machine service. This will connect you to Retentions Department.

- - - -

My Current Price Plan (just signed up for another 3 yrs, and got a SE w580i for free along with a 512 MB memory card, and another 8G memory card for free)

250/Unlimited Eve/Wkds Plan - $20.00
25 Anytime Minutes
CID, VM, 125 Sent/Unlim Received Text $10
6PM Early Eve. Calling Option $5
250 Wkday/Unltd. Eve/Wkends
Chat N' Send Bonus (not sure if this is unltd or only for the 1st 3 months upon renew)

Total: $20/mth + $10 - $10credit + 5 - $5credit SAF + 0.5 + tax = less than $31/mth

- - - - -- - -

please share what plan(s) you have.... =)

作者: Rainy 時間: 2008-1-25 14:16

to update:

this is my most recent plan:

250/Unlimited Eve/Wkds Plan - $20.00
25 Anytime Minutes
CID, VM, 125 Sent/Unlim Received Text $10
6PM Early Eve. Calling Option $5
250 Wkday/Unltd. Eve/Wkends
R2R, 100 min LD (within Canada) $5
Chat N' Send Bonus (1st 3 months upon renew)

Total: $20/mth + $10 - $10credit + 5 - $5credit + $5 - $5credit + SAF + 0.5 + tax = less than $31/mth

作者: celeron_266 時間: 2008-1-25 14:22

so you updated your plan?...or you just forgot to put it into your last post

作者: Rainy 時間: 2008-1-25 21:36

Sorry, I just called today and got that new feature added...
(since I can't edit my own thread, so I posted again lor)

still stick with $20/month =P

which provider(s) are u using

[ 本帖最後由 Rainy 於 2008-1-25 21:44 編輯 ]

作者: celeron_266 時間: 2008-1-25 22:48

rogers 20 bucks...mine is an older retention plan so i only have 200minutes, and unlimited weekend/nights after 8...i have to pay for call display too...end up paying ~$37 a month

i guess you threaten to cancel again to get the R2R and LD right?

作者: Rainy 時間: 2008-1-25 23:11

Nope, I did not. I called and asked if I can get those features added. At first, she said no. Then, she put me on hold and took a quick look and saw that I was actually offered that back in a long time. So, she said she would give it to me for free =) I was asking for unltd incoming too, however, she can't do it.

[ 本帖最後由 Rainy 於 2008-1-25 23:16 編輯 ]

作者: siuming 時間: 2008-1-25 23:17

25 anytime minutes only?? is that even enough?

作者: Rainy 時間: 2008-1-25 23:35

原帖由 siuming 於 2008-1-25 23:17 發表
25 anytime minutes only?? is that even enough?

did u read my post?

250 min + 25 min ay time.. basically 275 min day time =.=

作者: siuming 時間: 2008-1-26 00:28

原帖由 Rainy 於 25-1-2008 23:35 發表

did u read my post?

250 min + 25 min ay time.. basically 275 min day time =.=

u said
250/Unlimited Eve/Wkds Plan - $20.00
250 Wkday/Unltd. Eve/Wkends

作者: Rainy 時間: 2008-1-26 01:00

my bad then

作者: WaruiOne 時間: 2008-1-26 12:04

my current $25 plan has unlimited rogers to rogers and rogers to fido, though its not a retention plan, so I have to pay for CID and all that... so bill comes to around $40-45-ish?
i think the unlimited rogers to rogers and fido thing is a pretty good deal, since almost everyone is almost either on rogers or fido. you also get that 250 anytime minute in case you have to call some landline or some rare telus/bell people.

but i still like 2.5 years more to go on my current contract >.< it is gonna be a long wait!
i heard some people have bills that are like $20 AFTER tax... with all the features maxed and such... i really dunno how they can get such good deals.

作者: weewee 時間: 2008-1-26 16:10

Rainy, how long did you have ur cell phone for?
I got the custom relations plan. Free rogers to rogers, 250 daytime minutes, unlimited evenings (starting 8pm) and weekends. Free caller id and voicemail. They only upgraded my phone to SE w200a >< with a very small memory card ><
$20 monthly plan

作者: Rainy 時間: 2008-1-27 00:25

Waruione,
your plan is nice too, R2R, R2F... it's pretty good. When your contract is up, you call retention and see if they are willing to wavie your CID feature. Althou it's 2.5 years to go, you can still give it a try. How long have you been with Rogers?Don't know how they get such good deals? Well, it took me quite awhile to have such deal...... The trick is to talk to them nicely, don't beg them and say I want this for free. Say that you want to keep the monthly price as what you use to pay yet want a little bit more features in order for you to continue to be their customers =)

weewee,
I called the CXR like end of Dec of 2007. So, I have that new SE w580i for less than a month. So, I just renew my new 3-yrs term not too long ago. I told them that if they can send me a better phone, and they asked me what kind of phone I like. They said they would waive the activation fees and give me credits for the phone. I just talked to him nicely and yeah, that's how I got the phone for free. But, I heard that lots of people were getting that w580i for $49.99 so yea, I guess it depends on which rep you talk to. The 8G memory card is like a promotion thingy... one rep said I am not qualified to have one, but one said I can. Of coz, I got it... ahhahahah

[ 本帖最後由 Rainy 於 2008-1-27 00:28 編輯 ]

作者: maldini 時間: 2008-1-27 00:32

原帖由 Rainy 於 2008-1-27 00:25 發表
Waruione,
your plan is nice too, R2R, R2F... it's pretty good. When your contract is up, you call retention and see if they are willing to wavie your CID feature. Althou it's 2.5 years to go, you can ...

Do you think I can get your plan if I move from Telus from Rogers? That's new business for them. How do you get the $10 credit and then the $5 credit?

作者: Rainy 時間: 2008-1-27 10:07

原帖由 maldini 於 2008-1-27 00:32 發表

Do you think I can get your plan if I move from Telus from Rogers? That's new business for them. How do you get the $10 credit and then the $5 credit?

I'ver heard that some telus users called that Roger's CXR #s. I guess you can call and say if rogers can price match with the telus plan you are using and request if they would offer a bit better. Then, say if they can offer better you would switch over? I thought telus has a plan like $17/month?

how do i get those $5, and $10 credits... took me quite awhile.... but when I requested for a little more features, they said I can get whichever package and I said sure BUT i'm not willing to pay more than $20 a month... hahahahah

作者: asmok 時間: 2008-1-27 14:36

If you want to get good plans when moving from other companies such as telus, you need to talk to customer relations in Rogers. There's no use going to retail outlets since they don't have the power to give you any special plans/credits.

I've done this some time last year and got $5 credit/month on my bill. For those that want more information on what you are eligible for, you should go to hofo and read the different tier system in Rogers.

作者: 草莓妹妹 時間: 2008-1-28 14:33

I've just re-newed my Rogers plan few days ago.
I had to pay $74.99 for the SE W580i for the 3-yrs $20 Max Air plan which includes:
- 250 minutes Weekdays
- Unlimited after 8pm and on Weekends
- Free Caller ID

However, after seeing Rainy's post. I've called in to Rogers Customer Relations Department and talked to them,
they are now waving the $74.99 phone fees and giving me the $10 CID,VM,& 125 Sent/Recieve Text package for free too.

Right now, I'm having:
- Free SE W580i
- $20 MAX Air:

- 250 minutes Weekday

- Unlimited minutes after 8pm and on Weekends

- Free $10 every months for CID,VM,& 125 Sent/Recieve Text package (until 2011年)

So the total would be about $30.75/month including the extra charges and Taxes.

P.S. Sometimes their CREDIT calculating system is kind of weird. I've been using one of the Rogers phone for like 6-yrs. And the other for like 3-yrs only. And the credit for the 6 yr one is not as good as the 3-yrs one. But both of them are on the same account. So sometimes ask them to check which phone's credit is better before you sign a contract.

作者: Rainy 時間: 2008-1-28 16:30

草莓妹妹, GOOD JOB!

To everyone, my advice is, talk to them nicely... don't just ask for "can i have this for free". Instead, you can say something like "Yeah, I would enjoy such feature(s) if I don't have to pay so much" ... etc After all, they are still human beings, they are not here for us to bit*h at =P

作者: 草莓妹妹 時間: 2008-1-28 17:32

原帖由 Rainy 於 28/1/2008 04:30 PM 發表
草莓妹妹, GOOD JOB!

To everyone, my advice is, talk to them nicely... don't just ask for "can i have this for free". Instead, you can say something like "Yeah, I would enjoy such feature(s) if I don ...

Just to remind you. The Redemption for the 8Gb Memory Card ends on January 31st, 2008.
Hurry, if you still didn't register for it.

作者: tweety 時間: 2008-1-29 22:23 標題: I got my 10 plan with roger

unlimited incoming calls and text messages from those 10 phone numbers (even I'm not a student)
250 mins weekday $25
unlimited wkend and wknight after 8pm
125 text, CID, VM for $10
got K790 and memory stick for free

Total is : $25 + $10 + emergency, etc..

作者: Rainy 時間: 2008-1-29 22:33

oh nice~ My 10 is =$ 10?

作者: clb 時間: 2008-1-30 02:04

hmm...mine is
$20 plan...

200 min weekdays
Rogers to Rogers, Unlimited Evenings/Weekends after 8pm
2500 txt messages to any provider, including MSN...free (originally I had the 1000 txt msgs 'cause I was UBC student but then they took it off for some reason...called in and they gave me 2500 free...even though I am no where near that txt msg limit. lol)
$10 Caller ID, VM, a bunch of useless feat like missedcall or sth....but it's better than adding on caller id and vm separately. 33% credit off of $10

作者: weewee 時間: 2008-2-1 20:31

thnx Rainy for ur reply.
I called Rogers again today and was able to get SE W580i and the 8GB memory card for free and extended my unlimited evenings to 6 instead of 8. They are going to charge me $99 for the phone and $35 for activation fee, but will credit me $15 for 10 months, which bascially will cover the charge for the phone.

作者: Rainy 時間: 2008-2-3 01:29

weewee, that's nice.... so the 8GB memory card is still okie? I thought it ends on 31st of Jan? but as long as you got them. it's all good =)

作者: elan7e 時間: 2008-2-3 08:11

Do you think I can get the same offer if I go to Rogers dealers and ask them to do for me instead to call 1800 phone number. My English is 有限公司.

作者: Rainy 時間: 2008-2-3 23:27

You have to call the retention to get the deal.... Rogers dealers won't do it.

作者: Mini 時間: 2008-2-5 22:32

did u guys talk to the chinese CSR or the english CSR?

作者: celeron_266 時間: 2008-2-5 22:37

not CSR...its CR

CR is english only

作者: azndimsumboi 時間: 2008-2-13 13:14

Yes definitely, if you want a quick result ( by talking to the retention department ) the useless person can't help you much, make sure u just say 'i want to cancel my phone' they will immediately switch over to the right department.

last time my bill wasn't correct so i talked to the person, he keep argue with me which up to no where, then i ask if i can talk to retention department, he said no. You have to cancel your phone in order to talk to them. So i fed up and i just said, i want to cancel my phone ( in a pissed tone ). and he switches to the retention department immediately.

So my final word, stop wasting time with the useless people and head straight up to the retention department.

作者: Rainy 時間: 2008-2-13 15:15

i thought I was talking about Customer Retention the whole time?

oh well.. .. ahahaha

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