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標題: fido retention plans. [打印本頁]

作者: gianttama 時間: 2010-8-23 19:23 標題: fido retention plans.

本帖最後由 gianttama 於 2010-8-23 19:26 編輯

called and was offered the following, want to discuss with u guys and see if there are better plans. for $47.5:

- 200 mins, unlimited evening/wkd @ 5pm ($17.5)
- 6gb data ($30)
- VM, CID, 2000 SMS ($10)
- $10 credit (- $10)

u guys know any other better plans? i want to keep it under $50/month after tax, i am getting the 6gb because i am getting the i phone4 but gonna sell it, use the 6gb on original iphone, and use the $$$ for droid pro or htc vision when released.

discussions welcomed =)

作者: 布小熊 時間: 2010-8-23 20:28

I am trying to call and get the same plan. Have you sign yet? how many year contract for the iphone 4. are they in stock yet?

作者: gianttama 時間: 2010-8-23 21:01

no i haven't signed, still thinking about it. u get A LOT more from wind for $5 more, but their phone selection is.... =(

when i called, iphone4 instock.

作者: pkphilip 時間: 2010-8-23 21:40

I have the same plan too, minus data, CID,VM, etc because I have FidoPro $8.

My bill came up to be like $28.xx after tax, what a bargain as I only use 100 or so day time minutes.

According to the Fido rep, my plan is an indefinite plan, meaning after my 2 years contract (expire in June 2011), I am not required to renew and be able to keep the same price.

I am extremely happy with Fido still, and not planning to move.

Philip

作者: 布小熊 時間: 2010-8-23 22:47

i want the 6G Data if I am switching to any smartphone.
I seldom talk on the phone. My friend knows that I don't call them...

they email or msn or FB me....
Last time my total min was around 100.. including free weekends and evenings. @@
Current bill is ~$30 tax in.

作者: 布小熊 時間: 2010-8-23 22:48

no i haven't signed, still thinking about it. u get A LOT more from wind for $5 more, but their phon ...
gianttama 發表於 2010-8-23 09:01 PM

Can you post the Wind plan?

作者: Guy 時間: 2010-8-23 22:51

本帖最後由 Guy 於 2010-8-23 22:57 編輯

oo.. where do i call to sign up?

i am currently not a fido customer tho..

Will i have able to have it even tho its a retention plan?

作者: 布小熊 時間: 2010-8-23 22:56

the plan we are talking about are retention plans... they are for current fido customers.

作者: Guy 時間: 2010-8-23 23:05

the plan we are talking about are retention plans... they are for current fido customers.
布小熊發表於 2010-8-23 22:56

i know..... but its really good deal..

I have about the same with telus 17.30 + 10 add on
but telus is charging me 6.95 system access and 911 for 7.70...

作者: gianttama 時間: 2010-8-23 23:10

wind plan is on wind.ca

they offer $150 porting credit or 50% off data paln pricing,

作者: tofu 時間: 2010-8-24 00:01

good plan, do they offer to new customer?

作者: 布小熊 時間: 2010-8-24 14:02

i read that iphone is OOS again.... @@

作者: gianttama 時間: 2010-8-24 14:42

本帖最後由 gianttama 於 2010-8-24 14:47 編輯

called again thru the direct #, (i called via 611 many times today and yesterday), got a really nice lady, and signed my life away with the following contract,

200 min daytime
unlimited evening/weekend @ 5pm
unlimited text, picture/video text across canada
visual vm, CID, who call
500mb data

$37.50 + tax after $10 credit,

when i called yesterday and earlier today, they only offered me $5 credit.
now I am happy and need to hunt for an iphone (and then sell it :p).

作者: 布小熊 時間: 2010-8-24 14:47

回復 13# gianttama
no data?

作者: gianttama 時間: 2010-8-24 14:48

opps, forgot to add, 500mb data.

作者: pkphilip 時間: 2010-8-24 21:16

I've yet know anyone who can use up 6GB of data. Even my boss who tether a bit on the laptop when outside, only max out at 2.5GB. Normal web usage, email, Facebook, Twitter, GPS, shouldn't go over 2GB anyways.

Philip

作者: gianttama 時間: 2010-8-25 14:10

as of this minute, customer relations have a few ip4 instock, got mine, now time to sell it. if anyone is interested, pm me =)

作者: 布小熊 時間: 2010-8-25 15:28

I got it too! thanks for letting me know.
the call went so smooth. I didn't have to negotiate. She just gave me the plan with 6GB.
The rep made me excited about this phone too! ammm... may be i will keep it.

作者: low_B 時間: 2010-8-25 16:00

Oh...I called them this morning...they said they dun have iphone4...when u guys call?

作者: 布小熊 時間: 2010-8-25 16:36

Oh...I called them this morning...they said they dun have iphone4...when u guys call?
low_B 發表於 2010-8-25 04:00 PM

They just got it this afternoon.

作者: 布小熊 時間: 2010-8-26 14:24

回復 17# gianttama
did you get any confirmation email?? I didn't..... now I am worried...
I am sure my voicemail had been reset...
If you did received a confirmation email, what is the subject? May be I can start searching in my junkmail folder.

作者: pkphilip 時間: 2010-8-26 20:04

I thought Fido can either pro-rate the plan or start in next cycle?

Philip

作者: gianttama 時間: 2010-8-27 11:38

本帖最後由 gianttama 於 2010-8-27 11:41 編輯

I thought Fido can either pro-rate the plan or start in next cycle?

Philip
pkphilip 發表於 2010-8-26 20:04

i thought so too, thats why i called earlier today to see if they can pro-rate. they explained with some reasons (don't care to remember) and so basically it will still start @ next billing cycle for me, no biggies anyway.

also, since my plan not yet started/signed, i was able to negotiate another deal with them. the reason i called today was to file a complaint, so i am not sure if i got the plan under special circumstances or not, plan detail:

$40 + tax
200 mins
evenings @5 and wkds
fido2fido
CID, VM (normal CID and VM)
2500 txt within canada
6gb within canada

i took this over the previous $37.5 plan, and regarding the complain, they didn't put me to a supervisor but agent gave me $50 credit.

oh, and i got a ORDER CONFIRMATION (not shipping) on the ip4, however, the ac holder name and address were completed screwed up, they were going to send to some frenchie in quebec. i called and they had to change it, have yet to received new confirmation but was told today it was change and phone has been sent to UPS. but maybe UPS not received yet. u should be able to track your phone @ UPS with your phone # as tracking.

作者: BiscottiGelato 時間: 2010-8-27 12:15

i thought so too, thats why i called earlier today to see if they can pro-rate. they explained wit ...
gianttama 發表於 2010-8-27 11:38

My gf got this same plan last year for I think $50 + tax and I already think it's duper awesome.

$40? crazy. Argh, only if I am not in a contract.

作者: 布小熊 時間: 2010-8-27 12:16

本帖最後由布小熊於 2010-8-27 12:18 編輯

I called today.
They missed out one charater for my email address record. That's why I didn't get confirmation or tracking # email. BUT I called and got a tracking number. The girl said it's for UPS but since it's not found on UPS and the first rep I talked to told me it's thro Canada Post, I check that number with Canada Post and !! It's "out to be delivered" already. It's shipped from Langley. Most likely I will go to Canada Post to pick it up tomorrow or Monday.

For the phone plan, so I am getting the same plan as you but paying $7 more a month >

But it's a smooth sail.

作者: gianttama 時間: 2010-8-27 12:18

well i know someone else got the same plan but pay $3 LESS @ $37/MONTH.
but i am too lazy to talk to them again.

作者: pkphilip 時間: 2010-8-27 15:04

I think Fido shipped by CanadaPost. Package came from Langley.

Philip

作者: gianttama 時間: 2010-8-27 15:32

hmmm when i contacted faildo retentions, they said their warehouse in TO and ship by UPS =(

作者: sky 時間: 2010-8-27 19:15

fido and rogers shipped by UPS

作者: pkphilip 時間: 2010-8-27 23:15

haha.. it's been many years since I got a phone from them.. and those times Fido is not Rogers.

Philip

作者: 布小熊 時間: 2010-8-30 12:31

.... @@ I was happy too soon.
I only got the sim card and they have no idea where the phone was sent (or not).... @@
I want to call retention to scream at them!!!!

作者: news 時間: 2010-8-30 13:19

回復 23# gianttama

how long for the contract?

作者: IcySugar 時間: 2010-8-30 23:45

My plan rite now is $15plus tax w/ fido

200min daytime
unlimit evening from 7pm-8am
unlimit weekend
fido to fido
2500 sms
call id, Voice mail,

my 2 yr contract just END...

u guyz think ... I can still negotiate for better plans??? =.= lol

i was thinking 2 get Iphone4 n sell it...
derefore I did not want the dataplan...
any ideas???

作者: gianttama 時間: 2010-8-30 23:56

iphone contracts are 3 years,
if u don't get i phone, u can sign 2 yr contracts.

icy, your plan is very good, i wouldn't mind taking over your plan, lol.
as for iphone without data plans, i haven't known anyone succeed on that. if you cancel your data plan, it will be $10/month for the remaining months on your contract, $100 minimum, $200 max.

作者: IcySugar 時間: 2010-8-31 00:42

I know... haha... I like my plan 2 lol
o ... n forget mention... they give mi 6month unlimited local call n text 2 ... lol

xP but is another 2 yr alrdy...
Many of my frdz r Rogers now ... I wish fido to rogers is bk =.=
n yes I do not want unlimit incoming cuz all my frdz r unlimit incoming 2...
dere must b some1 calling lol...
I am just wondering can I get something so I dun hav over time...
=.= Max. I can b on the phone for like 13XXX min a month lol =.=

I just wanna sell the Iphone4.. n buy some other phone lol...
cuz personal ho ng like using apple =.= lol
well... i guess i dun mind paying the $100 gei...

or I was thinking just keep the Iphone4 n take the data plan =.=
if my IP4 no one wants lol =.=

or another case is =.= stick w/ my old plan... n do nothing lol... means no contract lol

o fido also mail mi a letter saying give mi 2 month unlimit local call if i sign contract... lol

作者: 布小熊 時間: 2010-8-31 13:27

btw I just received my iphone.

作者: pkphilip 時間: 2010-8-31 21:34

For $15 that gets you that, I don't think there can be anything better.

Philip

作者: hks6 時間: 2010-8-31 23:19

called today but no luck for the iphone 4....end up receive $10 extra credit from fido....well not bad, at least "something" ha

作者: gianttama 時間: 2010-9-1 16:13

if u want to cancel data plan, remember the "order" of the "penalty fee" calculation.
1. $10/month for each month remaining on your contract,
2. $100 minimum
3. $200 maximum

作者: pkphilip 時間: 2011-2-24 16:17

Just got a new contract with Fido:

1) FidoDollar can now apply to options and add-on if you don't need a phone.
2) Add-on prices is always negotiable

I just asked Fido to get me 100 extra min and 1GB data for $20 on top of my already retention plan.

Philip

作者: IcySugar 時間: 2011-5-9 16:09

Fido plan:
200 /Unl. E / WE + F2F/
2500txt/enhanced voice mail $25

Call Display $7 - $7 CREDIT
5 p.m Early Evenings $0 given as a gift for new activation
Fido to Fido/Rogers option $10 -$10 CREDIT
6gb Data $30
$5 CREDIT for 3 years
Total = 25+7+10+30 = 72 - 7 - 10 - 5 = $50 - 15% BC bundle discount = $42.50 plus taxes

Anyone know how 2 get this plan?

作者: pkphilip 時間: 2011-5-9 17:34

Fido plan:
200 /Unl. E / WE + F2F/
2500txt/enhanced voice mail $25

Call Display $7 - $7 CREDIT
5 p. ...
IcySugar 發表於 2011-5-9 16:09

Just call and ask for the latest retention offering.

According to my conversation with the Fido rep, retentions only comes as a "package", like 200min + evening + weekend etc. Options are no longer be included in the package, therefore they can only offer credits for them. For data, they do not offer any discounts at all (I think they make more $$$ from data than voice)

They don't have 6GB for $30 anymore.

Philip

作者: IcySugar 時間: 2011-5-25 16:27

lol =.= my white Iphone4 finalli on the way... with $45 includes 6G data...

作者: Mr.JPG 時間: 2011-5-25 17:39

回復 43# IcySugar

Is your contract expired? $45 all in? to taxes extra?

作者: IcySugar 時間: 2011-5-25 18:08

本帖最後由 IcySugar 於 2011-5-25 18:20 編輯

$15
200daytime
unli evening + weekend
fido to fido
VM/CI/2500SMS6month unli local call...

$30 6g... planning pay $200 once Iphone arrived...
n Plus tax...
no upgrade fee...
contract expired last Nov

nothing new... =.= Just I got my iphone plus...the $6G data...
Basiclly they didn't offer mi anything new =.= hahaha...
I wish... they can add the 5pm early option... like wat the other ppl had...
but they just won't give anything 2 mi... I m tired...
Wasted mi 6month... =.=
this is wat they offer mi last August... n At that time... I dun even hav 2 pay my $200 fee n sign 3 yr...... but w/e =.=
ai 鬼叫我 can't find a black Iphone4 back then...

作者: pkphilip 時間: 2011-5-25 22:11

$15
200daytime
unli evening + weekend
fido to fido
VM/CI/2500SMS6month unli local call...

$30 6g... ...
IcySugar 發表於 2011-5-25 18:08

I think 6GB of data is overkill for many people. It's a lot easier to sell 6Gb for $30 than 1GB for $20. It doesn't cost Fido a alot extra to offer 6Gb service compare to 1GB and yet they get extra $10 a month from you.

Philip

作者: 嘉嘉 時間: 2011-5-27 00:08

$15
200daytime
unli evening + weekend
fido to fido
VM/CI/2500SMS6month unli local call...

$30 6g... ...
IcySugar 發表於 2011-5-25 18:08

why paying $200?

I have 5 more months before contract ends and thinking about calling to see if I can get anything too....

作者: Mr.JPG 時間: 2011-5-27 08:56

Mine is over in 2 months, don't think the next Iphone will release by that time.

作者: 嘉嘉 時間: 2011-6-3 19:00

so the plan that icysugar got, is it easy to get?

作者: pkphilip 時間: 2011-6-3 20:46

It's fairly easy, just ask for it. The CSR has access to retention plans now.

Philip

作者: 嘉嘉 時間: 2011-6-3 21:52

So basically I just tell them I know there is such plan, and ask them to work it out for me?

my contract is done in October, so still have 4 more months to go
would I be too early to call?

作者: fibbi 時間: 2011-6-3 21:54

回復 51# 嘉嘉

I think it's too early to call..

作者: IcySugar 時間: 2011-6-3 22:25

Well Last Time I call...
They would not send mi through retention...
they say retention is only for customer leaving fido...
But later on... I call again they say... ur plan is under retention...
They pass mi to retention...
I still havn't got my bill yet... hope dere is nothing wrong w/ it...
N... I think is easy 2 ask for a better plan... when U still hav a few month left...
Cuz after my contract expiry... they wouldn't give mi any discount... LOL

so I just renew my old contract... another 3 year... nothing new was added...
cuz My frd has the same thing for $40 only... but fido wouldn't let mi take that plan...
If is ur first time calling for retention plan... try not to let them know U know abt the retention plan... in that way is easier 2 get a better deal...

作者: 嘉嘉 時間: 2011-6-3 23:01

how come I shouldn't let them know that I know about the retention plan ar?

what was the reason fido given to you when they declined letting you to have the same plan as you friend?

作者: pkphilip 時間: 2011-6-5 00:14

My approach is different, because I just want to give an impression to the CSR that I know what I am doing and all I want is a good deal and don't waste my time.

There is no more retention department anymore. Basically any CSR have the authority to offer retention if you ask nicely and give your reasons. It is really nothing new to them that people wants the best deal. Please bear in mind that Fido is a business, not charity, if you help them do their job, they will help you in return; but please don't blindly demanding retention plans w/o doing some research on your end - check other companies and see their offerings. If you have corporate plans, use that too during the bargaining process.

You can call 6 months prior to expire, but it really adds whatever years on the reminder of the current contract.

I typically will start telling them that my contract is up and I want to see what is their current retention offerings and if they could do better than what I have now. Sometimes, they might have new plans that are better; not neccessary all the time, just like my case, where mine old plan cannot go any lower.

The CSR will probably haggle with you for a bit, but they ultimately wanted a longer contract - 2 years minimum, 3 years preferred. I started out with wanting a 2 years contract.. and ended up closing the deal with 3 years contracts when they give me 1GB data + 100 extra min for $20 together (reg is $40) plus the old plan that I have (total $53 after tax).

Worst comes to worst, you can always end the call nicely by telling the CSR that you are going to think about it and call again to bargain at another time. Do not give in on the first call if no good deal is negotiated.

Philip

作者: IcySugar 時間: 2011-6-22 13:36

new updated...
I changed the $30 6G plan to a flex data plan...
start from $10... for 100M data... up to $25 for 1G data

作者: 嘉嘉 時間: 2011-9-6 23:37

bumping this up

I got called by a fido rep today and I told him I would like to upgrade to an ip4
and was wondering if there is any good deal if I sign a 3 yr contract with them
but the only thing the rep offered me was charging only $3 for caller display, and he said I need to have the 500mb option for an iphone, which comes to $58 + tax with my current voice play ($30)

so I was kinda disappointed.......and told him I wanted to think about it first and got them to call back next week.

Anybody know what I can do to lower the payment?
I have looked at the major competitors, it's usually about $50/month with 500mb, 200min, unlimited evening and weekend, talk/text to 5 favorite number (and of course Caller id extra)

so I don't really know what voice/data plan can I bring up to ask fido to match......
what i really need is my unlimited incoming from my current plan

作者: pkphilip 時間: 2011-9-7 19:26

When you want iPhone from the carrier, you already set yourself up for paying more. You probably better off buying the phone at full price at Apple store, then go with the lowest retention voice plan then add 500MB flex data.

This should run for about $40 or so. Just don't mention about iPhone and they won't rip you off.

Philip

作者: sky 時間: 2011-9-7 19:40

i renewed my contract for 3yrs in May and got the white iphone 4 for $440 taxes in without add any data plan @ apple store. i am with rogers

作者: sky 時間: 2011-9-7 19:53

bumping this up

I got called by a fido rep today and I told him I would like to upgrade to an ip4
a ...
嘉嘉發表於 2011-9-6 23:37

u can go apple store and try hardware upgrade see how much u need to pay without a data plan, i called rogers retention few times, they could not give me the iphone 4 without adding data plan, thats bull****!!

作者: fibbi 時間: 2011-9-7 22:59

回復 60# sky

Yeah you would need data plan to get those "smart phone". But you can sign up the data plan and then cancel it later on...it will come with an early cancellation fee but it could be still better than buy out w/ full price.

作者: 嘉嘉 時間: 2011-9-8 09:22

When you want iPhone from the carrier, you already set yourself up for paying more. You probably bet ...
pkphilip 發表於 2011-9-7 19:26

cuz the rep asked me what phone was I looking for......

so what should I say next time?

作者: pkphilip 時間: 2011-9-8 10:20

Say, you don't need a phone as I have my own smartphone, and I am not considering adding data unless the price is right.

Data is still the most profitable option in North America.

Philip

作者: Nokia 時間: 2012-1-4 12:08

Just wondering... my contract with Fido has already expired (no data, only voice). Is it possible to get a cheap plan if I want voice and data plan but I don't want contract? I believe that all they (the carriers) want from you is a contract.

I already have an iphone. I don't talk that much during daytime. don't really need data but nice to have.

Any suggestions or comments? Thanks.

作者: BiscottiGelato 時間: 2012-1-4 16:48

Depends on what do you mean by a cheap plan...

Here's my monthly..

Regular charges
Promo Flex Data Add-on (Fido)  10.00
200 / Unl. E/WE + F2F             25.00
Credit: Monthly credit $7          -7.00
iPhone Value Pack                   10.00
Minute Tracker                         0.00
2,500 text messages                0.00
Total before taxes:                $38.00
HST (862395381 RT0001)          4.56
Total for Fido:                         $42.56

Fido usage summary
Minutes used: Fido to Fido       336:27    $0.00
Min. used and incl. in package 4:40       $0.00
Minutes used: Eve/Weekend    269:36    $0.00
Promo Flex Data Add-on (Fido)  82.63MB    $0.00
Text Msgs included - sent       68 Msgs    $0.00
Total Fido Usage :                                        $0.00

The Promo Flex Plan works like this. Not the cheapest in the world, but a lil better than $30 for 6GB if you don't exceed 1GB, and better than their $25 for 500MB plan, or their $10 for 100MB, $5/100MB afterwards plan.

$10 for 0-100 mb
$15 for 100-150mb
$20 for 150-500mb
$25 for 500-1024mb

PS. I don't pay for my phone bill. It's company paid.

作者: BiscottiGelato 時間: 2012-1-4 16:50

Oh, and forgot to add, i was able to negoatiate for the above plan out of contract, and without signing a contract.

作者: pkphilip 時間: 2012-1-5 10:34

I think the lowest voice plan with options are like 28 after tax. (retention)

Philip

作者: Nokia 時間: 2012-1-9 22:26

thx Bis and Philip.

Bis: your plan is much better than mine. Not good at talking so doubt if I could negotiate and get something like that... did you talk to those English CS reps or Chinese or does it matter?

作者: pkphilip 時間: 2012-1-9 22:37

Chinese can't do much...

Philip

作者: BiscottiGelato 時間: 2012-1-10 11:15

Chinese can't do much...

Philip
pkphilip 發表於 2012-1-9 22:37

x2. Go speak to English Customer Service. Either say you wanna cancel and speak to retention, or say you just want a deal. I called in saying I am looking to add data, but pay a lil less on my voice plan, and they just re-directed me to the right people~

作者: Nokia 時間: 2012-1-23 20:27

philip and bis: thanks for the info.

作者: saotome 時間: 2012-1-23 22:21

One of my fido lines' contract expired 2 weeks ago. The plan was: $35 unlimited voice + caller ID + voicemail = $44 + tax

I called in yesterday, told them that I already have my own smartphone and asked them to add 100mb data to my plan for $45, basically to match whatever Chat-r is offering. The cancellation dept's best offer was $51, I asked them to match or even beat Chat-r and they refused.

So I hopped to Chat-r 5 minutes later, end of story.

作者: pkphilip 時間: 2012-1-24 17:45

Chatr is Rogers, meaning they really don't care.

However, if you could get something from Bell, Virgin, Wind, etc... then you might have something to bargain with.

Satome, send me a PM, I will give you my phone # and ask them to check it whether they could offer you what I have on my account. Just tell them that "you guys give me friend a better deal". If you are willing to go on a contract for 3 years, I might want a favor from you.

Philip

作者: saotome 時間: 2012-1-24 21:30

Thanks a lot Philip, but it's too late now; as I said I already ditched them and ported the number over to Chatr. No contract now and I feel great!

And no I ain't gonna sign no stinking 3 yrs contract anymore. Really fed up with locked phone where you can't even use it when u travel.

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