都幾個月前嘅事，話說屋企要換washer and dryer，咁老公返工成日係metrotown，咁佢就去The Bay睇下，又問下個sales，好啦，決定好，俾哂錢，約好禮拜日9點到1點送貨，我等到2點都無人，打俾個sales問下，佢check完話電腦出錯，無安排到送貨，我都嬲嬲地，浪費我一個禮拜日朝早，不過算啦，唯有再約過，今次約禮拜五，我今次學聰明，之前一日打去comfirm，點知customer service 話個dryer 無貨，要1個月後先會有貨由美國送入加拿大，我真係著火，我話有無搞錯，我唔打黎，你地都無人通知我，收錢時就咩都得，個customer service 就話三日前已經send 左e mail 地mertotown 分店通知我去揀過部，不過無人通知我。好，我打去揾返個sales，個sales就話佢今日無返工，要打返公司了解下，之後就打俾我，因為佢day off 兩日，所以無時間通知我，叫我收住部washer先，我話有無搞錯，我點知你一個月後係咪真係有貨，無又要我等，我唔肯，最後我堅持refund。最搞笑係個sales同我講，佢咩都唔知，我咪問佢咁係咪應該我自己要知。 之後老公同同事傾開，先知原來佢同事試過係the bay 買stove， 等左6個月先有貨。 sear 要多謝the bay， 因為我之後去左sear 買washer 同dryer， 服務一流，後來換埋個fridge。作者: AAC 時間: 2012-9-24 22:24
Bought mattress from the Bay many years ago. Good service that time.
But didn't buy any "big item" from them since then.作者: pkphilip 時間: 2012-9-25 21:18
Sears is not any better. The staff told my mom if she comes back in 90 days, he will give her a refund of $100. I suspect the staff is trying to increase his/her sales by re-and-re the sale in 3 months, so that he/she gets the commission, rinse and repeat.
For appliance, I still prefer to go to Trail or Budget, who are more specialized and good at what they do. I will even go to Costco before I go to Sears/the Bay
Philip作者: 嘉嘉 時間: 2012-10-26 20:22
my frd goes to home depot for appliances
she loves the dont-pay-till-next-year policy from them作者: Catpiano 時間: 2012-10-27 17:22
