今天多加一點料 :
1. never get through to other Telephone Services Provider.
2. I called home, 3 times out of 10 go to voive mail automatically. Then I called again and found line never engaged before and never ring before.
3. After 10 to 15 mintues talk, the voice, both party, sound like "talking with water in your mouth"
4. If you have problem with moderm, you have no Telephone to your friend or Tech. support from computer company.
5. Min. Service period -- 半年 ---- 開始服務當月唔算, 下一個月足30天的月才算一個月. 最後一個月,要到月底才算數, 即再多一個月才可離開.
真實例子如下 :
我的VOIP 电話於2月8日生效, 要到9月30日後才算半年.
(因可想盡快離苦海, 叫他們講實last day, 以便行動, 帕有fine print陷阱)作者: boss2007 時間: 2008-5-6 13:50
I may share my experience with both AIC and CityTeelcom, as I have 2 VOIP number, 1 local and 1 oversea ( Hong Kong number). The local VOIP is hosted by AIC, and I have the same experinec, the quality is bad, and its true that the very first year my family, friends etc all complain that I talked like under water via the solid line, which was hosted ny AIC.
As I have my local solid line hosted by AIC VOIP, I need the service to route to the in-house phone jack. The AIC technician is a nice guy, and I pay AIC $ 30 to do the wiring service, such that the connection is linked from my router/Cable modem to the local phone jack, then I can talk like the old days when Telus hosting my telephone service. I do tips the technician, as he's helpful. I need the help as I have monitoring alarm hook up to my telephone line. So after the AIC line service is active, I need to call the Monitoring service (not CPA, I am using Protectron - former Rogers's security) to ensure the alram is working.
now the billing part. I was told to submit a VOID cheque, as I have all my billing pre-set at VANCITY saving account, I told AIC to debit from my saving account, rather than cheque account. However, my family gave the technician the void cheque as they were told the cheque was for reference. When I checked my bank online at the end of the month, after the AIC service started for more than a month, AIC debit it from my CHEQUE account, even I did not authorize it! So I call the AIC accountinf department, and I was told the money debit from my cheque account will be used to pay off the next 3 months bill, and no refund. I was ok, as they promised not to debit from my cheque account again.
6 months after I stick with AIC, they finally reimburse the money to my cheque account, the transaction is then cancelled, and till last April, they finally managed to debit from my Vancity Saving account.
I would summarize:
(1) yes, the line quality is terribe, if you compare to SHAW VOIP, as my in-laws are using.
(2) billing service is terribe, but they do manage to bill me right.
(3) Comparg $15/monthy to what you pay SHAW, I interpreted this is the price I have to pay as there is no other option, I mean option with better line quality, service but cheaper monthly fee !
D 作者: ecwkwok 時間: 2008-5-6 23:20
用緊AIC IP PHONE。
As Boss2007 stated, considering the price you are paying for, can't complain anymore... But not as bad as RayRay said. BTW，ITalk Baby and PeopleLine can provide cheaper monthly fee tim.
can never fax to HK...always says "connection error"..arggghhhh
You need to pay $10/month extra if you want to fax over the IP phone line. Same for alarm monitoring.
Billing 方面，的確混亂。Tech Support 方面，尚算OK。 Customer Service 好過 TELUS 一千倍 (任何公司都好過佢)。 起碼唔會改左你屋企電話號碼都唔話你知。作者: 華美子 時間: 2008-5-7 15:51
如果有朋友係香港幫到，點解唔係香港和記開台然後帶部機過黎用？我屋企用 Shaw 上網，IP phone 用香港和記開台，每月只係加幣六蚊就已經廿四小時任講。作者: Sun 時間: 2008-5-12 20:05
I had bad experience too.
It was really so hard for the other end to hear what I was talking.
I prepaid for the first 3months fee, however of the bad quality and I end up used
it for 2weeks only.
It is so hard to get through AIC customer service and waited so long
to have someone answer the phone!
Please do not get a VOIP phone...it is useless!!!作者: jiujai 時間: 2008-5-28 17:20
No use AIC before but they never have good rep anyway..
I used Dolphin (also call Lightspeed).. a total nightmare.. charge on my card start from the day I confirm I want to open account (not from the day I start receive service, which is one month later).. first 2 months half of the time the line is bad (can't hear anything), and more then half drop call. Not one answer the support line and no call back... refuse to refund deposit, double charging one some month, IDD charge to cellphone in HK (I'd a unlimited internation plan with them, on web it didn't say it's not cover cellphone - I do double check that, and didn't got charge till 6 months after using it). I did compliant (event to CRTC) and all got ignore.
Now I switch to iTalkBB (my dad find there ads). everything you can ask for. low price. good support (they call me back). And UPS loose the adopter iTalkBB sent me (UPS delivery to the next door by mistake), and the iTalkBB people help me trace the package. When I near the time to renew (I prepaid for 1 yr), they have a promotion for new customer.. I ask if I can also get the promotion, they said it already include for all renewal (200 mins free IDD from cellphone, thou a bit difficult to use)作者: sunmoon 時間: 2008-5-30 08:42
same experience as all LYK
well, if you only pay $10/mth, you don't expect much quality assurance: talking like under the water, the phone call might get cut, always hearing "beep" sound during the conversation, very confusing billing,
Now, finally I switched to SHAW phone
