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標題: My experience with Fido [打印本頁]

作者: tofu 時間: 2009-4-3 19:30 標題: My experience with Fido

I would like to transfer my cell phone account  to a third party.  I called Fido a week ago and the agent told me they can do it anytime over the phone or at the Fido store.
I went to the Fido store today and requested for account transfer.  The salesperson told me neither my voice plan or data plan is transferable, since both of them are the discontinuous plans.
I called Fido customer services again, the agent told me my data plan is transferable but not my voice plan.  And suggested the third party picks a current voice plan.  We ended the call and discussed the options.
10 minutes later, I called Fido again, another agent told me that both the data plan & voice plan are transferable. So we processed the transfer.
The whole process was done in 2 hours, yes 2 hrs only.  what the fxxx
My suggestion is, call Fido as many times as your need until they process your request.

作者: Bikki 時間: 2009-4-3 21:25

different agent services you differently...

作者: Ultraman 時間: 2009-4-3 21:34

Not only Fido la, sometimes I receives different (and even very different) information from different companies' representatives. Seems some companies really should have trained their staff better.

作者: ah_fu 時間: 2009-4-4 01:37

Well the thing with cell phone companies is that they always have new cell phone plans and policies so it is the responsibility of the CSR to look up information in their database and follow the correct procedures. However as cell phone CSRs get more familiar with their jobs, they just go by what they remember and don't bother looking up the information so you get different responses from different people.

作者: chocobun 時間: 2009-4-4 10:16

my friend was using fido to fido plan and wanted to transfer to me cuz he's heading back to hk, which got discontinued at that point... and we were able to do the transfer.

作者: RayRay 時間: 2009-4-5 16:08

Feel sorry about your 2 hours.

作者: tobiko 時間: 2009-4-14 21:44

oh fido... HORRIBLE!!! always overcharge too

作者: pkphilip 時間: 2009-4-14 22:30

Anyone tried to call Telus and Bell? You will get kicked back and forth...

Philip

作者: peter236 時間: 2009-4-15 00:16

Does Rogers have the best service?

作者: myversa 時間: 2009-4-15 07:42

All the phone agents are the same. If you are lucky you would get a person who is very knowledgeable but otherwise, hang up and call again in 20 or so minutes.

作者: mcs889 時間: 2009-5-4 21:33

fido is always like that for sure~~~ dont like their serivce

作者: icing 時間: 2009-5-12 14:30

9# peter236

Rogers certainly has the "BEST" service, they did somthing wrong everytime I renew my contracts.

作者: mcs889 時間: 2009-5-12 15:02

but fido doesnt have good CS for sure.........they dont speeeeek goood english sometimes....><

作者: alemon 時間: 2009-5-12 18:21

100% AGREE

作者: Ultraman 時間: 2009-5-12 18:37

I understand Vancouver is a multi-cultural country. English is my second language and since my English is not perfectly good, I wouldn't mind to be more patient to deal with other people whose English is also a second language for them. However, a poor English speaker may not be appropriate to put in the front line customer service lor.

作者: Littleprince 時間: 2009-5-12 19:35

Rogers even worst... I asked 4 diff people got 4 diff answers....

Called their services centre, the agent was impolite, rude & impatience... transferred me to somebody who has closed for today's service, I was really mad about their services

作者: tcwg 時間: 2009-5-13 00:51

nothing is for certain these days la!

my friend called until he got his system access fee waived using old fido plans! cuz he is long time customer and added a 10 bucks sms add on. =)

作者: meowmeowmeow 時間: 2009-5-13 01:41

nothing is for certain these days la!

my friend called until he got his system access fee waived using old fido plans! cuz he is long time customer and added a 10 bucks sms add on. =)
tcwg 發表於 2009-5-13 01:51

I need to try that

作者: ah_fu 時間: 2009-5-13 02:46

The turn over rate for customer service rep is high which is why you get such inconsistent service. It's definatley not an easy job.

作者: mcs889 時間: 2009-5-13 03:36

18# meowmeowmeow

really~~~ i am a long time customer too. about 7 years... >< with 3 numbers under my name.....

作者: blue20ae 時間: 2009-5-16 07:06

Fido = Rogers !!!

作者: bj88 時間: 2009-5-30 18:05

you should use home phone.. lolz

作者: vivienne 時間: 2009-6-1 18:35

22# bj88

I lost all my saved voice messages yesterday! I called Fido and they said that was due to a system outage. Did any one encounter the same problem? What can I do to recover those messages?

作者: siuyudim 時間: 2009-6-2 19:18

I saw a notice about the voicemail issue... the server was being updated or something, customers who have saved messages had them all deleted. Unfortunately, there's nothing you can do to retrieve the erased messages.

作者: IcySugar 時間: 2009-6-26 12:33

#23 ... LOL my frd hav the same problem...
u can try talk 2 them... and argue w/ them... then...
and they will offer u something...
for example... Free Voice mail, call display... or even monthly credit... =)

rite now ... I m paying for $15 plus tax only =) w/ my fido plan... HAHA...
w/ 2500sms call display voice mail ...etc HAHA... great planz HAHA

作者: news 時間: 2009-6-26 12:57

NICE..i better phone in and bitch for a bit later

作者: Toppy.hk 時間: 2009-6-28 13:26

提示: 作者被禁止或刪除內容自動屏蔽

作者: Toppy.hk 時間: 2009-6-28 13:29

提示: 作者被禁止或刪除內容自動屏蔽

作者: Toppy.hk 時間: 2009-6-28 13:31

提示: 作者被禁止或刪除內容自動屏蔽

作者: IcySugar 時間: 2009-7-29 16:41

NICE..i better phone in and bitch for a bit later
news 發表於 2009-6-26 13:57

HAHA... Did u realli try call back?

作者: cha_wan_mushi 時間: 2010-10-22 09:49

not pro at all.. not pro

i can't believe the rep i got this morning said "your question screw me up"

作者: Bikki 時間: 2010-10-22 10:36

such a rude rep..

not pro at all.. not pro
i can't believe the rep i got this morning said "your question screw me ...
cha_wan_mushi 發表於 2010-10-22 09:49

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