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標題: Rogers又唔聲唔聲加我$1 [打印本頁]

作者: maclover 時間: 2009-5-23 15:50 標題: Rogers又唔聲唔聲加我$1

今日check張單，突然發覺同平時個數唔同，原來Rogers唔聲唔聲o係Value pack加左$1 (原本$11, 宜家$12 ), 仲要唔係第一次！上年又係甘，唔聲唔聲由$10加到$11

真係搞錯呀! 有咩方法可以投訴呀!!!!????!

作者: tiffiant 時間: 2009-5-23 15:54

what da fucck
what is the dollar for?

作者: maldini 時間: 2009-5-23 16:04

If you are on contract, they cannot just add the price.

作者: maclover 時間: 2009-5-23 16:07

but i saw some other forum said, they can't add the voice package price, but the value pack is some extra thing, they can add >< but they don't even notice, and that's the worst part ><

作者: tiffiant 時間: 2009-5-23 16:09

call the repsentative for that dollar off

作者: rainbow-davie 時間: 2009-5-23 16:10

[youtube]YMm8YGaOMMY[/youtube]

作者: tofu 時間: 2009-5-23 16:23

they can't increase the price without notification, report to bbb

作者: Rainy 時間: 2009-5-23 16:36

本帖最後由 Rainy 於 2009-5-23 17:41 編輯

Hi guys... you are not one of the victims!

I already complained to Rogers. No Luck. I explained what a contract is supposed to be and their BS is just way too BS.

I think they are just fooling us at the beining when we first agree to sign contracts with them
The contract actually doesn't include the value packs. It's just the air time that's part of the contract. Value packs are just some add-ons. Some of roger customers get credits like $10 or $5 for value packs but that's not true!!!!!!! Those reps in rogers are just giving u credits for ur monthly plan NOT your value packs!!! I made several calls to complain... no lucks la. basically ur contract is just an agreement of continuing another 3 years usuage with them. this doesn't even mean anything.

I know they used to waive your value packs fees but now they are smart. they give u $10 /$5 credit and trick u to believe that they are giving u credits for ur value packs.. but it's NOT la..... this way, they can increase their prices for their value packs ALL the time and so they can earn money from you.

about the notification when price increases. ahahha the answer i got from Rogers is "it's subject to change, you know? it says on the paper when you sign the contract. on the bill, we mentioned that we are going to increase the price, it's just u that you didn't read your bill correctly"

"上年又係甘，唔聲唔聲由$10加到$11"

so when i first renewed my contract with them, it was $10, then the month later, it increased to $11. I called and yelled at them because it's not fair. so they gave me a total of $1 x 12 months credits for that extra $1 increase back then. This time, i'm not as lucky la... need to suffer another 2 more yrs.. which is subject to change.. and i'm super upset with rogers with all those services now....

作者: tofu 時間: 2009-5-23 17:27

don't argue with rogers, useless, just report to bbb. for a different issue. i got a call three days after i reported to bbb. and rogers offered me a much better solution.

作者: siuyudim 時間: 2009-5-23 18:23

check your previous invoices....the notifications are usually there.

作者: Rainy 時間: 2009-5-23 18:28

check your previous invoices....the notifications are usually there.
siuyudim 發表於 2009-5-23 19:23

they made mistakes on mines.. there's NO notifications.. but doesn't matter... they have to earn my $1 no matter what

作者: Rainy 時間: 2009-5-23 18:28

don't argue with rogers, useless, just report to bbb. for a different issue. i got a call three days after i reported to bbb. and rogers offered me a much better solution.
tofu 發表於 2009-5-23 18:27

really? what's the contact info for BBB

作者: maclover 時間: 2009-5-23 20:05

i don't receive actual bill from rogers, i only check my bill through their web site, and i'm pretty damn sure it didn't show they'll charge more on the internet bill!!! ><

ya~ how to contact BBB? what will they do?

作者: Rainy 時間: 2009-5-23 21:48

本帖最後由 Rainy 於 2009-5-23 22:49 編輯

i don't receive actual bill from rogers, i only check my bill through their web site, and i'm pretty damn sure it didn't show they'll charge more on the internet bill!!! ><

ya~ how to contact BBB? wh ...
maclover 發表於 2009-5-23 21:05

same here. mine's online billing as well. I was on the phone with them and the rep said it's in the March invoice. I read all over and no where says price increases lor... then they said "it's on the web site" then i said who the hell will visit ur website everyday to check and they never email me about anything too except for the reminder of online bill is a/v to view. i wasn't even arguing with them but i was trying to 講道理 with them lor. gum if it says in my invoice, gum i'll let it be. but i don't find it anywhere lor.... so i donno... i still have like 2 more yrs with them lor.....

maybe we shall really contact bbb all together. just one person reporting this incident is not enough.

作者: maclover 時間: 2009-5-23 21:54

same here. mine's online billing as well. I was on the phone with them and the rep said it's in the March invoice. I read all over and no where says price increases lor... then they said "it's on th ...
Rainy 發表於 2009-5-23 22:48

totally!!!! i already file a compliant at BBB, let's do it together~
this is for us, BC VANCOUVER people ~

Better Business Bureau of Mainland B.C. (Vancouver, BC)
788 Beatty Street, Suite 404
Vancouver, BC V6B 2M1
Phone: (604)682-2711
Fax: (604)681-1544
Email: [email protected]
Web: http://mainlandbc.bbb.org

作者: tofu 時間: 2009-5-23 22:58

https://odr.bbb.org/odrweb/public/getstarted.aspx?siteID=164
bbb

作者: Rainy 時間: 2009-5-23 23:20

本帖最後由 Rainy 於 2009-5-24 00:45 編輯

maclover and Tofu, thanks for the info.

just finished filing the complaint =)

作者: maclover 時間: 2009-6-4 09:55

oh man!!! after i complaint with BBB, today Rogers call back to me, and that women is sounds really rude, and just told me it's my responsibility to dig deep in my online invoice, and there's a bulletin icon i have to click and check all the news every month ><
and i just check it out on my online bill, that stupid icon is just like a commercial icon, how would you click a commercial like icon in your online bill at all??!@?!?

作者: eslmath 時間: 2009-6-4 10:10

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作者: myversa 時間: 2009-6-4 10:12

19# eslmath

give me a country where does not have any form of scamming?

作者: eslmath 時間: 2009-6-4 10:14

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作者: shutterbug 時間: 2009-6-4 10:57

That's why I don't like online billing, hard to trace stuff...and lots of problems on their website, e.g. wrong info, can't login, etc

Rogers is sort of monopoly now...so they can do whatever they want...which sucks!

作者: eslmath 時間: 2009-6-4 11:01

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作者: shutterbug 時間: 2009-6-4 11:26

All the terms and conditions are decided to benefit these large corporations.

Individual customer is nothing to them.

That's your every day North American life here.
eslmath 發表於 2009-6-4 12:01

what does that have to do with North American life? don't be naive....

作者: Toppy.hk 時間: 2009-6-4 12:10

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作者: shutterbug 時間: 2009-6-4 15:03

本帖最後由 shutterbug 於 2009-6-4 16:05 編輯

how many accounts do you have?

hk same kind of crap la

作者: decane 時間: 2009-6-4 17:11

i remember caller id used to be $2. It's $7 now 350% increase over ~10 years

作者: Rainy 時間: 2009-6-4 20:38

本帖最後由 Rainy 於 2009-6-4 21:41 編輯

oh man!!! after i complaint with BBB, today Rogers call back to me, and that women is sounds really rude, and just told me it's my responsibility to dig deep in my online invoice, and there's a bullet ...
maclover 發表於 2009-6-4 10:55

they still haven't called me yet! I bet they will say the same to me but I will try to win them this time and see! .. BBB emailed me and said give Rogers 2 weeks and if Rogers doesn't contact me, I can 'upgrade' the complain to a higher level... (in other words, more serious) .. lols..

but maclover, whatelse did u complain about rogers?
I put it as the followings:
- increase $$ w/o telling
- reps were rude
- they made thousands of mistakes on my bills
- after the new contract, sent me the wrong phone
- diff reps say diff thing, not reliable
- not ALL customers receive equal values of deals
(ie. some customers do no have to pay SAF, and some have to)

作者: ah_fu 時間: 2009-6-5 01:24

Well Bell and Telus are going GSM (HSPA technology) next year (before/around Olympics time) and so you can switch to them if you think you're going to get a better experience.

作者: Rainy 時間: 2009-6-5 08:36

they called back... but of coz nothing offered la....
but she promised that the value pacakge would stay the same wor
if not, can call her back... but so cheap.... i still have 2 more yrs to go lor.......

she searched all over on my invocie, no where indicates $1 increase or price will increase such thing.... so ..... but she 's not able to off me credits.. kinda sucks

作者: Toppy.hk 時間: 2009-6-5 13:01

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作者: Toppy.hk 時間: 2009-6-5 13:02

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作者: maclover 時間: 2009-6-5 15:11

they called back... but of coz nothing offered la....
but she promised that the value pacakge would stay the same wor
if not, can call her back... but so cheap.... i still have 2 more yrs to go lor.. ...
Rainy 發表於 2009-6-5 09:36

well...maybe just hopefully they'll lower the price after bell and telus launch GSM, we's stuck now ><

作者: Rainy 時間: 2009-6-5 21:20

well...maybe just hopefully they'll lower the price after bell and telus launch GSM, we's stuck now >
maclover 發表於 2009-6-5 16:11

well, if they increase again, then i can call that lady and ask why increase again...
but it sucks.. i still have to stick with it for 2 more yrs

作者: Blue_moons 時間: 2009-6-10 13:06

Rainy, I suggest you not to waste your time on this because Rogers doesn't care at all. No matter how many complaints from consumers, they won't address any problems with their consumers at all.

作者: Toppy.hk 時間: 2009-6-18 00:49

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作者: habitrailspace 時間: 2009-6-18 08:00

Rogers Home Phone
+$3 this month

作者: Toppy.hk 時間: 2009-7-2 13:33

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