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標題: anyone using italkbb [打印本頁]

作者: habitrailspace 時間: 2009-8-17 08:21 標題: anyone using italkbb

good/bad?

作者: myversa 時間: 2009-8-17 08:53

From other discussions from other forum, I conclude:

1.  it's not easy to get off contract.
2.  When your Internet is good, then the line is good; vice versa. (from one of their representative, who always blames bad line in your own Internet.)
3.  Do not use Shaw because your line will be bad.

作者: habitrailspace 時間: 2009-8-17 11:39

From other discussions from other forum, I conclude:

1. it's not easy to get off contract.
2. When your Internet is good, then the line is good; vice versa. (from one of their representative, who a ...
myversa 發表於 2009-8-17 09:53

thanks myversa
i am using shaw digital phone
recently i have seen a lot of italkbb ad, wondering any lyk using it

作者: myversa 時間: 2009-8-17 12:23

from what I heard, if you use Shaw and use ITalkBB and if your connection is bad, they will tell you to switch to Telus.

People have Telus and ITalkBB seems to have good review for it.

I use Shaw digital phone too and I am happy with it.

作者: sheep 時間: 2009-8-17 12:28

from what I heard, if you use Shaw and use ITalkBB and if your connection is bad, they will tell you to switch to Telus.

People have Telus and ITalkBB seems to have good review for it.

I use Shaw ...
myversa 發表於 2009-8-17 13:23

BTW, do you use also Shaw's internet service? It should come with a package?

作者: myversa 時間: 2009-8-17 12:30

Yes, I use Shaw Internet too. I love Shaw over Telus.

作者: sheep 時間: 2009-8-17 12:33

Yes, I use Shaw Internet too. I love Shaw over Telus.
myversa 發表於 2009-8-17 13:30

time to think of a change

作者: myversa 時間: 2009-8-17 13:07

why do yo say so?

作者: sheep 時間: 2009-8-17 13:11

why do yo say so?
myversa 發表於 2009-8-17 14:07

I'm using telus land line and shaw internet
Sounds silly?

作者: myversa 時間: 2009-8-17 13:32

you should keep both either telus or shaw since they give you discount on combos.

作者: Butterfly 時間: 2009-8-17 17:43

I'm using Shaw internet & iTalkBB. I'm not sure if it's because of the slow internet, the performance of iTalkBB is pretty bad...few days ago I just upgraded Shaw modem & will monitor if the phone service will improve.

作者: myversa 時間: 2009-8-17 19:13

I'm using Shaw internet & iTalkBB. I'm not sure if it's because of the slow internet, the performance of iTalkBB is pretty bad...few days ago I just upgraded Shaw modem & will monitor if the phone ser ...
Butterfly 發表於 2009-8-17 18:43

Most likely it will not. The other forum has section of iTalkBB and one of their representative always advised people using shaw to switch to Telus becuase Telus uses dedicated line instead of Shaw using shared Internet...

作者: ricrick 時間: 2009-8-18 02:49

i am using italkBB + shaw internet. i have no problem so far. same quality as land line. maybe it is becos my internet connection is ok around my area. its good only when ur internet connection is good. if u know ur internet connection is unstable or many ppl share a single line, don't use it

作者: jiujai 時間: 2009-8-18 16:16

been using it for over 1.5 yrs... I used another company (dolphin) which was a total nightmare so maybe why I'm quite happy with them

Reliablility:
Had problem 3 times: 1st time they have someone on phone (my cellphone) for hours an also proactively call back try to fix the problem.. end up I try unplug and plug the rounter and problem solve .. another twice recently, which the problem go away after 2 days (the tech also talk over the phone for hours), and and last time they screw up when they upgrad their system and off for a day. Luckily the las two time the problem is only on international call.

Tech support:
Very good. The tech pickup the phone less then a mins and they do work hard to ty fix the problem (and seem to me most problem is casue by ago old router, also I'm the early subscriber which they gave me a Linksys adpter, and I heard this adopter actually not working very well with their network).

The tech centre seem to be in China, so they will be speaking chinlish.. not a but issue for me as I speak chinlish (they do have someone speak cantonese lately)..

At least, they are way better then shaw (2 hours on waiting line, router to some cornor on earth with no tech knowledge), or the dolphin (they only have a voicemail box and never call back to try to fix anything, with very creative accounting charges)

Contract: I don't have. I prepaid for whole year (yes, a bit scary at 1st, but I'm so mad with dolphin). At that time prepaid have free goodie of 200min international on cellphone which work on great for me (it's by min., however, but over limit is still as cheap as close to calling card rate)

Voice Quality: No problem ever (and dolphin: in 3 month with them 50% of time people can't hear me on other end) ... Well, my home is on old shaw contract with big brandwidth, and we only use internat for surfing (no downloading), so i guess my option doesn't count i guess.

作者: jeje 時間: 2009-8-19 01:35

I am using it with Telus internet. Not bad. However, there is no signal when having message.
I used Primus before. The phone will cut off after 8 min.

作者: saotome 時間: 2009-8-24 08:57

Weekend join 左，小弟都係用 Shaw (Extreme-I)。因為已經有城市電信既香港 IP 電話既關系，所以只係 join 全國通 $8.99 （無合約）。

經過呢兩日既測試，效果尚算滿意，兩個電話同時用都冇問題。不過一開 BT 就唔掂！對方會變得好窒甚至聽唔到！但係城市電信果條線又冇咁既問題…

Router: Linksys WRT54G v2 w/ Tomato firmware
QoS: on, 2 個 device 都 set 左 highest
另外 iTalkBB 果個盒已經 set 左最高上傳 100kb/s (原本係 200kb/s)

奇怪既係：將 iTalkBB 個盒插落城市電信個盒既話，問題就消失！兩個電話同時用 + BT + browsing 都冇問題。初步估計係 iTalkBB 既上傳有幾大就食幾大…e 家俾城市電信個盒既 gateway 限制住。

遲 d 會試下俾佢直駁 modem ：

Modem
|
Switch ------ WRT54G ----- 城市電信 IP phone
|
iTalkBB IP phone

待續…

作者: fibbi 時間: 2009-8-24 09:24

Thank you for the review!

作者: karyee 時間: 2009-8-24 18:33

used it before, don't like it.

作者: candice99 時間: 2009-9-17 06:12

我用italkbb好几年了,一直以来用着都觉得不错的很适合海外华人使用的尤其是他们的中国号码，帮我国内的亲戚朋友节省不少的开支至于有人提到的通话质量问题其实是因为italkbb是网络电话通话质量与网络状况密不可分只要在拨打电话时尽量不要下载网络资源或者在线看vedio就完全没问题了大家可以试一下！

作者: RayRay 時間: 2009-10-11 21:03

Have you ever use the voip/digital line to send fax. Please post your experiece with fax model nr.

作者: saotome 時間: 2009-10-26 20:45

最新 update：已經放棄左！

原因係轉號問題。佢地實在係太過廢喇！9 月 3 號申請轉號（屋企 shaw landline 轉落 italkbb），9 月 21 號同我講轉號完成。之後成個禮拜都無法打入（不過 Shaw 條 landline 又繼續響喎）。經過無數個 support 電話，又乜又物搞一大餐先同我講佢個轉號部門出錯同我跟…

又過多個禮拜都係咁既衰樣，跟著又打上去剷果班廢柴，鬧完一大餐先話 refund $5 俾我（有叉用）。我都冇好氣叫佢搵個話得事既先同我講。第二日個經理打黎話免一個月費用…好我忍你忍到月底 cut 數…

結果果然係乜都冇發生過—完全不能打入、舊 line 照響。前兩日打上去 cancel （佢重想兜），跟首 pat 番個盒俾佢個門市。

好彩冇簽約，淨係損失 $30 開台 + $8.99 1 個月。

------------------------------------------------------

另答 RayRay：城市電訊香港號碼 VoIP，Fax ok。Fax 機係 Samsung all-in-one laser
不過要停 BT，一般電話 BT 就冇影響。

作者: myversa 時間: 2010-1-27 09:53

more review here:

http://www.redflagdeals.com/forums/reviews-italkbb-voip-595902/

作者: yayaya 時間: 2010-1-27 10:15

i never use it cuz i hate its silly name

作者: ashash2628 時間: 2010-3-7 23:18

italk BB rating at BBB is F . 上綱查一查,聽講好難取消及拿回訂金. 小心.http://www.bbb.org/business-reviews/ratings/overview.html

作者: myversa 時間: 2010-3-9 09:26

From other people's experience:
Easy to sign up but difficult to cancel.
Often blamed on your Internet. If you are using Shaw, a big NoNo.

作者: ff0098765 時間: 2010-3-10 15:31

I switched to italkbb 3 months ago. yea, i agree their service has room for improvement. like in my case, the guy i talk to doesn't even know where richmond is... i said i live in richmond and asked if i can go to a richmond outlet instead of crystal mall.. then they said crystal mall is in richmond... i think they are from the States???

so far the connection is okay.. and i am using Shaw too.

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