邊個o岩邊個唔o岩？

I was trying to change the struct of my car myself but I broke the head of the bolt that connect the struct to the lower control arm....... so I need to seek professional help.

I asked a shop and they said they can't fix it but they said I can either find a second hand lower control arm so that I can forget about the broken bolt and replace the struct and the arm together or I can find someone to take the broken bolt out for me.

Before I go out to the junk yard to look for a used lower control arm, I want to see how much is it to take the bolt out. So, I took my car to a shop called AccutXch (精X or X誠) in Richmond for a quote. They were busy so I needed to drop off my car and I told the girl in the office to give me a call when they have a quote. I dropped off my car at round 9:30am and they finally called me at 1pm and said they have taken the bolt out and asked me to pay $103 dollar for it!!

I talked to the boss and he kept saying that he needed to take something off before he knows if he can fix it, so he started working on it. But the point is, I DID NOT ask him to work on it, all I need is a quote, then he repeated that he can't give me a quote before he start working on it. I asked him why didn't he tell me about it so that I can decide whether I want him to do it or not, then he said every shop will do the same so it doesn't matter. At the end he said it is probably a communication error but 9 out of 10 of his customers don't need a quote. So, I have no choice but to pay for it.

Now, I have to find another shop to do the struct for me, taking the struct out is like taking 2 more nuts off after the removing that broken bolt, but now I have to pay for all the labour again. Plus, if I can find a used lower control arm in a cheap price, I could probably save the $$ to take the broken bolt of.

Thru out the conversation, he did not say sorry, and obviously he thinks he is right, but I don't think I am wrong.......so who is right????