pkphilip

Shaw is bad? I think they are pretty good and professional because they can do what you ask for them. Compare to Telus, Telus has relatively fast service, but it's only good if they don't bounce you around to different "department". No one really seems to care.

I use online chat with Shaw because it's faster.

One of the best call center system is WestJet, WestJet is well known for long hold time and their call-back system works!! The machine will call back and once you accept, you get to talk to a person RIGHT AWAY! The person on the line knows what's going on and get to the point.

I don't think it's about hiring, it's about getting the right people. It seems most people does not want a call center job because it feels negative and cheap labour. Rogers has been hiring constantly, and they are still hiring since years ago.

Philip