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This is totally unacceptable. Yeah, try file a complaint to BBB. Discuss with your family and see if it's worth to go to small claim court in order to get back the $1000 cuz it could be time consuming.

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BTW, is 'Will 臣' = 洪姓經理?

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I think we have to make things clear before taking any further money consuming action.
The original restaurant which received your $1000 deposit closed down, then this "new" restaurant "re-opened" with the old name. Knowing that even they use the same old Chinese name, doesn't mean they're the same registered company cuz the actual registered company name should be in English, and most likely even they're the same group of owners they would have used a different English registered name. If that is the case, it's very reasonable that the new restaurant refuses to refund the $1000 to you cuz they were not the one who received it in the first place.

I also pissed by that particular manager's attitude. However, I think he only wants to gain your further business and actually he has no liability to give you any refund (mentioned as above). There is no point to sue him for his rudeness and impoliteness (even seems like threatening) without a solid ground.

See if you can check whether the two restaurants were under the same registered company, if so, then you have a stronger stand to chase back your money, either via small claim court or a lawyer. If not, better don't waste anymore money and have to admit your bad luck.
Good luck!

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yea, they have different kind of promotions now, but their business and service still bad and suck!!!!!!!!!
茂四 發表於 2009-6-11 19:39

BTW, how's the thing going?

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