cha_wan_mushi

Agree with LYKs above.
Tips should be rewarded upon merit only.
Want it? Earn it.

I think the customer themselves have to behave too.
It's a give and take situation sometimes I find.
If the customer is giving you a tough time, it is very tough to suck it up and deliver same quality of service. A very very professional customer service rep would be able to though. THOSE REP reallllllllllllllllllly deserves acknowledgment.....tips.....compliment....customer coming back again