Rogers又唔聲唔聲加我$1 Rogers

maclover

今日check張單，突然發覺同平時個數唔同，原來Rogers唔聲唔聲o係Value pack加左$1 (原本$11, 宜家$12 ), 仲要唔係第一次！上年又係甘，唔聲唔聲由$10加到$11

真係搞錯呀! 有咩方法可以投訴呀!!!!????!

maclover

but i saw some other forum said, they can't add the voice package price, but the value pack is some extra thing, they can add >< but they don't even notice, and that's the worst part ><

maclover

i don't receive actual bill from rogers, i only check my bill through their web site, and i'm pretty damn sure it didn't show they'll charge more on the internet bill!!! ><

ya~ how to contact BBB? what will they do?

maclover

same here. mine's online billing as well. I was on the phone with them and the rep said it's in the March invoice. I read all over and no where says price increases lor... then they said "it's on th ...
Rainy 發表於 2009-5-23 22:48

totally!!!! i already file a compliant at BBB, let's do it together~
this is for us, BC VANCOUVER people ~

Better Business Bureau of Mainland B.C. (Vancouver, BC)
788 Beatty Street, Suite 404
Vancouver, BC V6B 2M1
Phone: (604)682-2711
Fax: (604)681-1544
Email: [email protected]
Web: http://mainlandbc.bbb.org

maclover

oh man!!! after i complaint with BBB, today Rogers call back to me, and that women is sounds really rude, and just told me it's my responsibility to dig deep in my online invoice, and there's a bulletin icon i have to click and check all the news every month ><
and i just check it out on my online bill, that stupid icon is just like a commercial icon, how would you click a commercial like icon in your online bill at all??!@?!?

maclover

they called back... but of coz nothing offered la....
but she promised that the value pacakge would stay the  same wor
if not, can call her back... but so cheap.... i still have 2 more yrs to go lor.. ...
Rainy 發表於 2009-6-5 09:36

well...maybe just hopefully they'll lower the price after bell and telus launch GSM, we's stuck now ><