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Crystal mall BBQ house

Went to buy bbq duck. On special for $15 / duck. Gave the cahsier a $20 bill. While waiting for her to give change. She and the owner told me to choose which duck I want. While I was choosing, she went to servce someone else.

After the duck was choped and packaged. There was no sign of the girl giving me the change. So I asked for it. She said: "mo ar! you gave me 3 x $5 bill wor!". My husband who was standing fr. a distance walked over and said: "No, I gave my wife $20 bill before we walked over to your store.". This cashier pointed at my husband in a very load tone of voice: "He gave me 3x $5 bill geh!". But he was standing in a distance and didn't even come near! By this point, the owner and another girl, so total 3 of them started to dispute with us in a very load voice! My husband and I had to tell them to calm down. We are not arguing with them but just to make sure there are no mistakes. ...

to be continued...
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aiya...i had to break the story off coz i had to log out of the work pc to go home ar ma! Now that I am home, i can continue la!

Yes, the one next to the malaysian place.

The owner didn't even see the process of money paying because he was busy cutting the meat. He dared to speak in defense saying we are honest ga! When you give us the money, we would say how much we got from you like: "sau nei $20!". I kept telling him to calm down as he was causing a scene! He went on saying how by my accusing, it will rack his reputation and customers will think they are crooks....blah  blah blah.....
The snotty cashier keeps giving us this defensive glare! The other girl who's nicer just kind of told the owner to quiet down.

We decided to leave because it wasn't going anywhere. it was mouth and nose argument. Although we told them that it HAD to be a $20 bill given due to my husband had no cash and just got some cash from the ATM and they don't give $5 bills. As we were leaving, we can still hear their blah blah blah....

We went off some place to shop. But the more we think about it, the more we feel "ng fun hey!" It's not even the $5! It's totally not worth for us to argue with some low life about that small amount! We feel so pissed that they "wut" my husband! They made us feel like they are the customers instead!

My hubby decided to give up but I persisted! So I stormed back there. Half way to the store, i saw the nicer girl. She asked me if I had find the $5 bill that they gave us. I was thinking: Didn't the cashier say she got exact change from me? So during the conversation earlier and the question now, plus, the accusation of my hubby was the one that paid. This tells me they weren't even sure themselves but just got defensive! I told this girl that I was gonna let it go but I am not prepared to be "wut"! We walked back to the store. The cashier who was so "ba ja" didn't say a word but turned her back to me. The owner didn't say a word either when they saw that I came back, they must know I mean business! When I was about to open my mouth, they all looked away! The nicer girl handed me the $5 bill and said "ng ho yi si".  I glanced over and saw that they were calculating money from the cash register.

The mean cashier lang mui didn't even say sorry, neither did the owner! How dare they made it seemed like we were the ones at fault!

I told my friend this story and she said will give them credit of the pretty good food. However, she doesn't like to give them business because whenever her family buy roasted pork, they would add bones in there and then weight after. So after a few times of this happening, they started to ask them to weight before chopping.

This reminded me the first day when they were open. I ordered a bbq duck rice. The duck were chopped so lousy and all bones! The chopping was so bad that there were broken bones all over the rice! I took it back to complain!

thoughts, anyone?
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My husband had bad experience with tampering of scale too! That's in one of the herbal stores in China town. He caught them on the spot! They quickly said oh, ng ho yi si, ng woi jeh!

Anyway, sticking with this BBQ store. Although they gave me back the change but I am still pixxed about how they "wut" me and my husband!

As for the counting of money part, I don't know if it had anything to do with them double checking if they really did give me back change lor.

Come to think of it. They 2 of them insisted that we check our pockets and purses for the change while the cashier insisted that I gave her exact. Their words contradict each other. This tells me they weren't even sure themselves. I should've been the one telling them to check their own register! They made me feel like I was the one who robbed them blind!
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Very bad attitude to run business. Even I haven't been there before, I won't try in the future. And if I were you, I won't go back again.
To be more black-hearted, hope they'll keep the same attitude ...
Ultraman 發表於 2009-5-5 14:00


Yeah, i agree that I feel the same way too....being black hearted. However, missing business fr. 1 or 2 people won't make a difference to them nor do they care I think. If they respect and appreciate their customers, they won't pull that kind of Shxt! I understand honest mistakes do happen but how they handle it really sucks! So unless people spread the words and boycott them, it won't have an effect. I hope more ppl will read this and pass on the msg to be careful when buying. I hope the owner knows he's placed on a black list in LYK and clean up his acts!
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12# zuesel

I have been a counter person and cashier in my own restaurant before and I did give the customers back the wrong change many times.  Once customer told me, I would just give back the rig ...
myversa 發表於 2009-5-6 07:52


that's good business ethics!!!!!!! 2 thumbs up for you!
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yap. that's the one. I never went back again after this incident. i've already given them 2 chances la.

went to the food court yesterday, saw the bitchy cashier still working there. I don't even want to get near!
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Once I went to the BBQ House on the 街市 floor, the one close to the elevator (@ the corner) around 6ish. I ordered half of the chicken/duck (don't remember), and they were kinda like forcing me to bu ...
csg836 發表於 2009-8-6 22:31


Yap! that happened to me too! I asked for 1 lb and they put 2 lbs in the package. I caught them and said I only want one! They gave me a black face!

I wonder sometimes if they are "ng yau jo". I don't expect ANY customer service but certainly not bad customer treatment!
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