Costco Fries in poisonous containers change

zuesel

Went to Costco last week. Didn't even notice the fries melt right through the foam contain that they use until we almost finished! What idiots!

I showed it to the kitchen staff:
They just shrug: "we know and told the mgmt but they won't do anything about it and there's nothing we can do!".

I then took it to customer service...
Rep #1: "I've been trying to tell them years ago but they didn't change anything."
Rep #2: "You should fill out a comment card...".
Me: "I read the comment bulletin board, you guys post ONLY the good comments.".
Rep #2: "it's true, we only post good ones but they do get read."

So I filled out a card stating if something isn’t done, I’ll be posting this on the net and with my phone number on it.

A manager called me back the same night...
Me: “...If the staff practice proper food handling ie: wear hairnets, use gloves, etc, isn’t it common sense not to use foam containers? No one use them anymore years ago! Not even MacDonalds!”
Mgmr: “That’s strange...we’ve been using this type of container for years...the supplier are supposed to have a special coating on them...I’ll call them tomorrow...”
**Scratching head**What? Some kind of spray on the foam containers?
Me: “Why not use paper? And why don’t you see for yourself?”
Mgmr: “Well, the staff are supposed to wait for the fries to cool for a bit first...”
Me: “These are excuses! You would end up with more complains with customers waiting for food. Besides, how do you gage the safe temperature for the foam containers? With a timer?”
Mgmr: “...I’ll make some calls and will call you back tomorrow...”

Next day...
Me: “Well, did you see for yourself?”
Mgmr: “....urrrrr.....yeah, I do...”
Mgmr: “I called our supplier and my mgmr and they are aware of this...”
Me: “well?”
Mgmr: “Well, they are aware and we are a big company...long process for changes to happen....”
Me: “Obviously, they don’t see this as any urgent matter...not urgent enough to be action on immediately.”
Mgmr: “Will call you back once I hear something...and you can get credit for an order of fries.”
**I laughed**

Well, it’s been a week and I haven’t heard anything from him. And I don’t think I should be playing along with Costco’s nonchalant attitude. Therefore, I’m posting to warn others! Especially if you get poutine, you won't even see the holes coz the gravy will be covering them!

zuesel

Got a call fr Costco yesterday. They said the entire company has changed their containers! I haven't time to check it out yet. If anyone goes, pls reply to this post. Thanks!

I'm glad that I complained. You just have to do that sometimes to made a difference.

zuesel

Maybe I'll call them to check. Thx!

zuesel

We should complain if things are not right  Doing nothing have nothing.
fongparker 發表於 2011-7-16 21:00

I like that kind of attitude!!!

Anyway, while I can't visit every Costco, I've called the Vancouver, Richmond, and Burnaby locations and spoke with the kitchen staff. I asked them if there had been a change in their containers and when. They said yes and over 1 month ago but don't really know why. . They said the material now is more like paper compare vs their old ones.
Please let us know if you are finding otherwise the above isn't the case.