Maggie

Dying to know the end result.

Have been having big trouble lately with coworkers too... feel so bad and stupid for not knowing how to defend myself... I think your guy is very dumb with extremely low EQ... One witch in my office made things up.  She handled a customer-related situation poorly and interrupted my work.  She's a front counter person and I am at the back doing finance (my work space is semi-open).  I have made it really clear that I do not want interruptions as it's the end of fiscal year and I got too much crap to do already.  Somehow this customer came to see me for ONE page of photocopying and I told her the front counter staff will be able to help but the customer said she got directed to me by the front counter staff.  At that point there's no other customer at all and the witch was just faxing stuff and the fax machine was sitting at the front counter.  I was pretty irritated but didn't wanna show it.  I walked to the front counter and just said "this lady would like to get a page of photocopy..." I didn't even finished and she just got sooooooooooooo offended and said in a very frustrated tone "I TOLD HER I WILL BE WITH HER IN A MINUTE!!"... I was surprised that she's so mad, but my experience in customer service tells me that priority goes to LIVE PERSON so I said "this lady just need to photocopy one page would you..."  Didn't get to finish what I said and she again, in that same bad tone, said "I SAID I WILL BE RIGHT WITH HER I AM BUSY FAXING!!" and just walked away from the counter to the backroom... the customer and I were just looking at each other but I got that page done since I DID have to get back to my own work.  Of course not very happy with the situation, I talked to our boss, and he recommended me to talk to her...  So I did... 2 weeks later, somehow the senior front counter staff (FC) called out a meeting about the work atmosphere... boss, senior front counter staff and I decided not to continue her contract but couldn't find anyone else so got her back a month later.  She made stuff up in the past to the senior FC (I ordered supplies and she was supposed to put them away... but she told the senior FC that I told her "not to touch my supplies and of course I told the senior FC that it's not true and I never said that... the senior FC was like o it's just misunderstanding and we all interpret differently... like tried to ease it...)  I never really liked her and it's not a secret that we don't really get along but she's just a temp so I don't care.  THIS TIME, she told my boss that I scold at her and humiliate her in front of everyone in public and gave her a lecture and blah blah blah... I WAS SHOCKED!!!  She made the thing 2000 times worse  (the whole thing was like a minute... we had the conversation in like 30 seconds and I finished the copy the other 30 second... I talked to her about what happened after I talked to my boss. I was polite too.  I was standing behind a pillar and asked if she has a minute to talk about the incident in the morning and she said yes.  I was telling her that the customer told me that she got direct to me... I didn't get to finish but then she again insisted that she didn't say that and such and so I said "the customer made not hear you maybe she thought you didn't pay attention to her (she was looking down at the fax machine)... and she asked what would I do so I said I will make eye contact with the customer and such... and the conversation ended pretty ok in my opinion... well, apparently, this is not that case... she went to the senior FC and boss and said how I treated her and stuff.  And I asked her what did I say that made she think I was scolding at her in front of other people and there's no one else and the boss suggested that conversation... She had her eyes wide open looking right at me saying she didn't record anything with a recorder and how is she supposed to recall what was said exactly and this and that...  Well, she did save up my wrong doings to report to my boss... lame...

since she was lying I was so angry and when I was angry I couldn't talk... I missed my chance to defend myself... feel so stupid...

So good for you for being tough... I am learning how to face evil people...