last night, i got an email from hp canada about their special promotion. wow, the printer that i want is only $150. i tried to order it online, but hp is facing some internal problems and could not take order at that time. when i tried to order it today, the offer changed to $150 off the original price, not on sale for $150. i am so mad and send an email to hp to complain about it, but they haven't reply yet.
last week, i checked out telus tv, played around the package on their website. if i transfer to telus, my monthly fee will be reduced by 1/3. wow so happy and applied online right away. got a call back from telus, they said the information on their website is incorrected, my package should be $53, instead of $40. there is nothing they can do. complained to their manager, the manager call back and said there is nothing she can do about the sport package, but she can credit my account for $2/month for six months, since the actual price for fairchild is $9 but they advised it for $7. so mad. i told her, what?!? $2/month for the next 6 months. you can save the $12, which is not even good enough for a lunch. not sure how many people were misleaded by your ad., and hope it won't damage your reputation too much. i spent hours to check out the packages, which worth much more than $12 already.
just wonder anyone is good at advertising laws, the big corps can use fraudulent information to attract people to check out their products? at the end they don't need to responsible for anything.
Sorry to be very blunt, being in marketing and retail for so many years, mistakes happen. Once the retraction is out, there is no more responsibilities.
Many retailers need you to agree to their terms before you can commit to the order. The terms usually include the right to cancel/reject the order in their sole judgement.
Both of the instances you mentioned did not cause you any financial loss. It is still your choice to do business with these companies or not. Unless the order actually went through, and they rejected it later, then you can do something about it. Otherwise, I think you should just live with it. Welcome to the age of electronic information, where things change all the time.
I still remember ... they used to put up adds about loudspeakers on the newspaper.. and the price is for a single speaker. But they will NOT sell you a single speaker if you ask them.
well I "bought" a nice pendant online when I saw it priced at $1 once... then next day, I got the email saying it's a pricing error. And that's it.... @ @
yes indeed.
T & T advertises for Tuesday-Thursday super deal
9:00 am The items not available yet
9:15 am Items sold out, no rain-check, no stock replenishment
I give up trying.
發表於 2009-10-27 20:38
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