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服務態度有待改進

今天中午與朋友們到本拿比一華人商場二樓的酒樓享用點心, 期間看見鄰座有數位客人在結脹時因xx金咭的問題與那位男經理討論, 那位經理態度很不友善並大聲地跟客人爭論, 雖然我的座位與他們有一段距離, 但仍能清楚地聽見那位經理說 '為免被人混水摸魚, 我們從今天開始訂下新規則, 所有客人均須攜帶xx金卡才能享受折扣".  不管誰對誰錯, 那位經理都不應那樣說話.  他在訂下新規則時是否應先通知他的客戶? 平時我巳感到那位經理的服務態度有問題, 今天在聽過他的高見後對他真的是另眼相看, 雖然本拿比没有什麼選擇我也不會再回去.

i only been to there once..
never go again

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Is it Crystal Mall ?
時間, 對智者而言,珍貴如鑽石;對不懂運用的人,毫無價值

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I've heard this same sentence from a waiter at the Dim Sum place of the same restaurant group in Richmond. I guess that's their standard reply to all customers after the introduction of their new paid VIP Gold card.

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乜有分金卡唔金卡架???
咁我手上嗰張會有乜discount架?

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Lucky, I do not have 金卡, I only have credit card
時間, 對智者而言,珍貴如鑽石;對不懂運用的人,毫無價值

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Ive been there last month. me and my friends were having all you can eat. we ate very late and only us  and another table still there. and the all of sudden the boss ask loudly to his employees "dee PXX KXX jao sai mei ah?" ( Has the Pxx Kxx leaving yet?)...態度really有問題.

you are not suppose to swear in front of the customer about them.

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佳哥, 佢哋要服務啲卜街咪仲卜街。呢間嘢嗰啲黑衫係有好嚴重態度問題。

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Ive been there last month. me and my friends were having all you can eat. we ate very late and only us  and another table still there. and the all of sudden the boss ask loudly to his employees "dee P ...
Guy 發表於 2009-4-9 21:58

obviously, he is not a real boss, but just a little manager. Very simple, if you are the real boss, will u call your customer pok guy in front of them?

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5# claichan

I have the regular discount card (black in color) from N years ago, that one is for discounts. The Gold card is a newer card where you can collect points to exchange for stuff and/or airplane tickets. But the gold one needs annual fees, and now I only go to any restaurants of that restaurant group like once a year or even less, so gold card is totally not worth it.

I heard you have to eat with them like every week maybe few times a week to get enough points for the plane ticket though.

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