藝視等於短視

Nam

話說今晚特登同男友make a trip 去 Richmond 拎眼鏡，因為對方說要鏡片要一個禮拜才到！


去到之後，發現個配鏡師搞錯，搞到我哋白來一場！
再而想賴我哋，問我哋係咪要求特別鏡片，之後又唔要！
所以個配鏡師先加句野上去，所以配錯鏡片！我哋根本就無要個咩特別鏡，而我男友道數亦唔滲！點可以自己做錯仲要賴個客？？學劉華話齋，今時今日嘅服務態度真係唔得！

我哋好有禮貌咁叫佢哋將個眼鏡寄去屋企，個男仔當我哋係外星人咁話，吓，副眼鏡下禮拜就到，你係唔係都要返嚟㗎啦！（非常老鳳格）我男友同講話我哋係溫哥華住，好少落嚟，依架都係放工先落richmond 羅眼鏡！


繼續insist 要我哋返嚟羅眼鏡，又話我哋都要幫你教鏡框，我男友即刻話，教鏡框可以依㗎教，你只不過要配副鏡片！

我開始有啲慶，同佢講我男友一個禮拜返六日工，根本無時間make 個 trip 落 Richmond！更何況依㗎係你哋公司做錯，咁當然係你哋寄俾我，而唔係要個客走落嚟拎啦！


個配鏡師即時黑面答應，個sales 見我男友黑面到極點，即刻問佢公司保幾多，講完80%之後，個配鏡師即刻stop ，話我哋用咗100 in store credit, 所以無得平，仲要賴型話 that make sense, right? 再而以勝利者姿態望我一下！

katamari

我有Ｄ睇唔明發生咩事。gum藝視有冇call你叫你pickup？

mcjohnjohn

好混亂, 唔知你講緊乜...

ricrick

nam 姐話佢地做錯野，無得羅眼鏡，吾想再落richmond羅，要佢地寄個眼鏡去佢屋企，之後就無discount，sales仲好得戚
甘nam姐米興過火屎law

Nam

佢哋無啦啦話我哋話改鏡片，所以無得羅眼鏡！

第一，我哋無講過！
第二，亦無人通知我哋話要改鏡片！

咁好明顯係佢哋內部有問題！
原本真係好小事，我亦唔係一個刁難嘅客！
我叫佢哋send 去男友屋企都好合情合理者，更何況我哋態度並無惡劣過！

Nam

我慶係錯咗，佢哋sorry 都無句，仲用好老鳳嘅態度，想將件事賴落個客到！

繼而我哋叫佢send 返俾我，唔答應不得止，再三用啲好囂張嘅口吻同我講話我哋係唔係都要下禮拜落Richmond多轉！

大佬，係你哋自己話一個禮拜後有眼鏡羅，我哋成兩個禮拜先落去Richmond 羅，無貨不得止，仲要臭寸！

Nam

我有Ｄ睇唔明發生咩事。gum藝視有冇call你叫你pickup？
katamari 發表於 2009-3-21 22:35

No, they didn't call us for pickup but before we left last time.
They told us to go back after one week.

Bottom line is, we went back 2 weeks later and that's more than enough time for them.

1) They don't have the glasses available.

2) They try to swift the blame to us.  Saying that we must had asked the senior staff to changed specific lens.  Or else the senior staff won't write that on our invoice which is a total BS.

Nam

所謂無得平嘅意思係，條友擺明就係，好，寄俾你有咩所謂，我加返個 cost 落張單度，吹我脹嘅意思羅！

katamari

gum你兩次去係咪同一個人serve你？我唔係特別要同藝視講好說話，但係我配過好多次都冇問題。有次仲比我price match個sunglasses，之後見到個stock有花仲幫我special order添。

佢哋次次都有分咐落收到call先好去pickup，我唔知serve你個位有冇同你講，而且佢哋好多PT好亂架。

Nam

nam 姐話佢地做錯野，無得羅眼鏡，吾想再落richmond羅，要佢地寄個眼鏡去佢屋企，之後就無discount，sales仲好得戚
甘nam姐米興過火屎law
ricrick 發表於 2009-3-22 02:09

都係ricrick 明白我！
我都真係幾慶吓，唔同人善被欺人??

最近頻頻遇著超差customer service 嘅人，每次我都好客氣，但啲人都唔 appreciated, 仲要態度極其惡劣！

上次去東壽司又係，個waitress 有本事零笑容不得止，仲要可以我落order 時唔望我，齋望窗口兼黑面！收碟唔問收唔收得，直接拎走！我隻碟上仲有3隻生蠔！仲要全程都係咁，有次終於記得問我, "can I take away your dish?" 我答 "No, I'm not done yet" 係我英文屎，定係佢差實聽覺有問題呢? 我答完，佢照拎走我碟未食完嘅魚生！

真係唔明家吓啲人，咁唔想做，點解仲要做customer service 呢? 我以前都做過好幾年 customer service, 所以我一般會好體諒佢哋，唔會要人難做，兼好客氣！自己以前都碰過，覺得自己係客就大撚哂嘅客，所以我一定會唔該前唔該後，因為CS 都係人！


點知家吓啲人唔 appreciated 不得止，係要逼我哋搞大件事先安心，何苦呢? 定係俾其他客吊上癮，遇著我哋依啲當佢係人類時，唔多慣，所以冒求瞭興我溜吊呢?