Fido's Horrible Customer Service Fido, Customer, Service, Horrible

dreamstation

I'm not sure if this was posted before, but does anybody get horrible customer service from fido's call in number? Usually I think they are rude, but I can deal with it...but this "Lindsay" today was really horrible.  She was rude to a point where I just said, "I don't want to talk to you".  Then I called the Chinese customer service and their service was 180 degrees different, 完全冇得比. I think I will call the Chinese line from now on.

siumaibb

原帖由 Littleprince 於 2008-1-10 21:26 發表
我諗睇個人 (CUSTOMER SERVICE REP)﹐RBC 的英文熱線也是很差﹐我曾經遇過非常差的服務﹐特別是信用卡中心﹐簡直嬲到震﹐曾經想馬上轉走晒D戶口添。。。但中文熱線就非常之好﹐唔知係咪中國人做 CSR 一般黎講有禮貌D﹖又或者D西人( ...

LP，唔好成日都覺得人地歧視你啦，其實我覺得加拿大算係無歧視架啦，你住得係加拿大就要試下溶入，唔好成日中國人，西人咁分啦

siumaibb

Did you tell her you'll report this issue to her supervisor?
呢D人欺善怕惡，你問佢要全名，然後話會投訴佢，我諗佢都唔想無左份工，咁佢態度自然會變好，然後你咪順勢要佢道歉，羅返個彩都好麻

dreamstation

um...her tone of voice was just really not friendly...then one time she said something, and i repeated it after her just to confirm, she actually said "that's what i said the first time", and it was definately not in a nice tone...anyways a "senior" customer representative called me afterwards to apologize (because i'd sent out an email to them)...maybe she was having a bad day, but i really don't care and i just don't think that this is not the kind of service she should provide if she is on the front line of the customer service

pigheadbone

how bad is the fido customer service? Any specific examples?

pkphilip

I never have an issue with Fido CSR, is it because they still route calls to tier 2 CSR based on the pre-determined "value" of the customer like before?

Philip

ah3

From my frd's exp...Fido's Eng line was worse.

I always choose chinese service if I had a choice.

Littleprince

我諗睇個人 (CUSTOMER SERVICE REP)﹐RBC 的英文熱線也是很差﹐我曾經遇過非常差的服務﹐特別是信用卡中心﹐簡直嬲到震﹐曾經想馬上轉走晒D戶口添。。。但中文熱線就非常之好﹐唔知係咪中國人做 CSR 一般黎講有禮貌D﹖又或者D西人(特別是白人) 的 CSR一聽見我們的香港 ACCENT 就唔耐煩﹐所以SERVICE 差D﹖

hoshi

I got good and bad services from both Eng and Chi line...
so I guess it depends on the luck..

karyee

i think chinese and english fido is rude....
i was so mad talking to them, i hung up on them.
once i called the chinese line, that guy talked back and inch me.