Rogers Wireless Customers Customers, Rogers, Wireless

Rainy

Not sure if anyone has posted such topic before... but I think it would be nice to have a thread like this so that LYKs can share/talk about some hot deals they have with Rogers Wirless. Indeed, existing Rogers users would know how to bargin for more when they plan to continue with Rogers once their contract(s) is(are) up =)

The Rogers Customer Relations Department(CxR)# is: 1-888-936-7283
or
You can easily dial *611 from your cell and say "cancel my phone" at the automated machine service. This will connect you to Retentions Department.


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My Current Price Plan (just signed up for another 3 yrs, and got a SE w580i for free along with a 512 MB memory card, and another 8G memory card for free)

250/Unlimited Eve/Wkds Plan - $20.00
25 Anytime Minutes
CID, VM, 125 Sent/Unlim Received Text $10
6PM Early Eve. Calling Option $5
250 Wkday/Unltd. Eve/Wkends
Chat N' Send Bonus (not sure if this is unltd or only for the 1st 3 months upon renew)


Total: $20/mth + $10 - $10credit + 5 - $5credit SAF + 0.5 + tax = less than $31/mth


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please share what plan(s) you have.... =)

Rainy

i thought I was talking about Customer Retention the whole time?

oh well.. .. ahahaha

azndimsumboi

Yes definitely, if you want a quick result ( by talking to the retention department ) the useless person can't help you much, make sure u just say 'i want to cancel my phone' they will immediately switch over to the right department.

last time my bill wasn't correct so i talked to the person, he keep argue with me which up to no where, then i ask if i can talk to retention department, he said no. You have to cancel your phone in order to talk to them. So i fed up and i just said, i want to cancel my phone ( in a pissed tone ). and he switches to the retention department immediately.

So my final word, stop wasting time with the useless people and head straight up to the retention department.

celeron_266

not CSR...its CR

CR is english only

Mini

did u guys talk to the chinese CSR or the english CSR?

Rainy

You have to call the retention to get the deal.... Rogers dealers won't do it.

elan7e

Do you think I can get the same offer if I  go to Rogers dealers and ask them to do for me instead to call 1800 phone number. My English is 有限公司.

Rainy

weewee, that's nice.... so the 8GB memory card is still okie? I thought it ends on 31st of Jan? but as long as you got them. it's all good =)

weewee

thnx Rainy for ur reply.
I called Rogers again today and was able to get SE W580i and the 8GB memory card for free and extended my unlimited evenings to 6 instead of 8. They are going to charge me $99 for the phone and $35 for activation fee, but will credit me $15 for 10 months, which bascially will cover the charge for the phone.

clb

hmm...mine is
$20 plan...

200 min weekdays
Rogers to Rogers, Unlimited Evenings/Weekends after 8pm
2500 txt messages to any provider, including MSN...free (originally I had the 1000 txt msgs 'cause I was UBC student but then they took it off for some reason...called in and they gave me 2500 free...even though I am no where near that txt msg limit. lol)
$10 Caller ID, VM, a bunch of useless feat like missedcall or sth....but it's better than adding on caller id and vm separately. 33% credit off of $10