火 @ T&T!! people, lining

bubu127

I was lining up at the express lane to pay at T&T. The till clearly says 6 items or less. I only had two items. However, the big6 woman in front of me had a buggy full of things. I couldn't count exactly how many items were in their buggy, but seconds later her husband showed up and threw in more items in the buggy. I told the couple that this lane is 6 items or less only, you have way more items here. Their reply was that they have two people so they can buy more. WTF?

What's even more frustrating, the cashier rang in all of their items, a total of 15!!!! So I asked the cashier is it that if you bring along a person you can line up at 6 items or less till and buy 12 items? 3 people can buy 18 and so on? How is that fair to the people lining up who actually have less than 6 items? The cashier said yeah they have two people so it's okay. But I said all 15 items were on the same bill, and you're telling me it's okay?? The cashier did not apologize, she just said it's okay because they have two people!! What's worse, she made a double count on one of my items, so in the end I have to line up at customer service to get my refund!!!

At the end I went to the customer service to make my complaint (and get my refund at the same time). The manager told me that the cashier shouldn't have rang in the items for that couple. I've told her so many times there are people who ignore signs and line up at express lanes when they have 15-20 items, and your cashiers do not care. So why bother setting up express lanes?

火!!!

ludvig

This really has nothing to do with Hong Kong. T&T is owned by Loblaw group, a Canadian company.  But most workers there came from China and they show little respect for other customers who are not one of them. It does not matter if your ethnicity is Chinese, so long as you are not from Mainland China, they discriminate against you by letting their Mainland Chinese 老乡, 同乡 to jump the queues. It happened to me so many times, that I now shop only at Korean supermarkets, Safe-on, Langley Market and Costco.

If the Loblaw Group want to retain customers, they should seriously to educate their dai-luk workers not to screw non-Mandarin speaking customers.

sandiii

I have the same experience like yours two months ago in Metrotown express line as well.

That big 6 woman held >6 items in front of me in the same line, and I spoke to her in polite way: OH, you got more than 6 items here, you should go to another line.

Afterward, she ignored me, and start counting her stuffs. 1..2..3..4..5.. and then group some of her vege into the same bag, and said: I.. only 6. I felt angry with that. If she say "sorry, I didnt realise that", I will just simply let go, but her attitude was extremely ridiculous.

the Culture Revolution affected the mid-age ppl damn much!!!!


PRC = People Republic of Cheating!!!!!!!!!

fongparker

Good for you to have complained it to the Manager.

donshiu888

The managerment only doing is apologize to you , they never talk to the cashier

raffaello

What can the cashier do? Remove their stuff and tell them to line up somewhere else? It is not easy  ...
pkphilip 發表於 2011-3-3 21:21

I think they are actually required to do so by their employer. Most of the cashiers are just not doing it accordingly. The same thing happened to my mom and I a couple months ago at the T&T in metrotown. A couple buying more 40 items were lining up at the express line. My mom and another lady were lining up behind them and started talking about it. The couple then started yelling and threatened to beat them. My mom yelled back saying "You dare to...blah blah blah...". To my surprise, that man really rushed over trying to beat my mom. A staff stopped him doing so and apologized to us saying the cashier shouldn't have checked them out.

peter236

only to those who don't deserve any, just like you
sheep 發表於 2011-3-14 12:49

you should not expect respect from others, as you don't understand respect.

sheep

You have no respect for others.
You are so filthy here.
peter236 發表於 2011-3-14 12:47

    only to those who don't deserve any, just like you

peter236

we have only customer and service provider relation.
I respect his job and he is not respecting cu ...
sheep 發表於 2011-3-14 12:39

You have no respect for others.
You are so filthy here.

sheep

hahaha, when Hong Kongers looked down on mainlanders. Now you expect them treat you the same, espec ...
peter236 發表於 2011-3-14 12:17

we have only customer and service provider relation.
I respect his job and he is not respecting customers