[香港新聞] LANEIGE歧視港人 是, 名牌, facebook, 香港人, 旺角

tiffiant

LANEIGE歧視港人



韓國護膚化妝品名牌LANEIGE旺角分店售貨員，向港客說了句：「香港人？咁全線冇晒喇！」觸發網上新一輪名店被指歧視港人風波，隨時重演去年萬人圍堵名店DOLCE ＆ GABBANA抗議場面。有香港地下樂隊女主音前晚在社交網站facebook留言，控訴在LANEIGE旺角分店購買聖誕套裝時遭「白眼」，指店員問她是港人還是內地人，在她答是港人後即告知無貨，認為是「揀客做」。該留言在facebook及多個討論區引爆的怒火，瞬間瘋傳，網民揚言罷買及發起下月十四日圍堵行動，嚇得LANEIGE昨午急急發出道歉聲明，解釋事件屬誤會，承諾會從事件學習改善，更強調品牌以香港為家，以服務香港人為榮。
昨凌晨開始，facebook多個不滿內地人侵吞香港資源及拒絕大陸化專頁廣傳一幅印有一名女網民前晚留言的截圖，有人以「LANEIGE侮辱港人事件」為題。該女網民留言指自己近日在旺角LANEIGE店有不快經歷，說早前替姨姨在香港購買某牌子護膚品聖誕套裝，有關套裝料快售罄，於是她走入店內向一名女售貨員了解是否有存貨，豈料對方竟問了句：「小姐，你係香港人定大陸人？」
網民發起情人節圍堵
女網民形容女售貨員問題「好爆」，於是冷冷的笑了一聲便答自己是香港人，接着該女售貨員就用理所當然的語氣回答：「哦，咁全線冇晒喇！」女網民指當時除了望着售貨員笑外，完全不懂反應。

記者昨曾向該女網民發送訊息，但截稿前未獲回應，根據其網上名稱，與香港地下樂隊M4女主音Co's Yung相同。

Co's Yung雖說得平淡，但一眾網民卻憤怒非常，留言、讚好、轉載及分享次數成千上萬。網民Candy揶揄LANEIGE應該搬到內地，這就毋須再問客人是港人還是內地人，有更多網民聲言之後會罷買LANEIGE，甚而要求品牌撤出香港，其中有網民發動下月十四日圍堵LANEIGE，但只屬個人呼籲，未見有具體細節。
LANEIGE急發道歉聲明
LANEIGE昨午發表道歉聲明，對事件引起消費者關注甚至不滿深表歉意。LANEIGE在旺角有五間分店，位於奧海城、新世紀廣場及朗豪坊等地，發言人說正調查事件，暫未知涉及哪間分店，惟已採取一系列措施補救，包括即時加強前線人員培訓，提升溝通技巧。據悉，該店員工昨全線取消休假處理事件。

發言人解釋，引起討論的優惠套裝早於去年十一月至本月二日公開發售，並率先推廣給香港顧客，到上月下旬開始安排部分優惠套裝予海外及內地顧客。換言之，女網民前往當日，給予港人的優惠已完結，因而惹起誤會。LANEIGE承認安排未盡完善，昨即恢復公開發售予所有顧客。

該公司稍後會要求前線員工每周隨機邀請一位香港顧客調查服務質素，估計每周訪問人次達一百五十人，並重申會吸取是次經驗作內部檢討，謹慎安排推廣活動，強調品牌以香港為家，近年更開始於大學設立獎學金回饋社會。

reyes

if someone is needed to be blamed, that would be the hk gov who keep allowing more and more and m ...
chunsh 發表於 2013-1-15 14:09

都係架, D業主一見到多客去就自然加租
佢地唔怕冇人租

reyes

回復 15# jiujiujiu

我又冇試過同sales 講英文, 只係試過問佢地收唔收人仔之後佢地變左隻跟尾狗咁跟住sell
d sales 只識別到唔係講廣東話就會買得多野

reyes

回復 14# peter236

佢地都係想買得安全D

jiujiujiu

回復 12# reyes


well, 我試過當個sales 行埋黎就用煲冬瓜approach 我, 但一聽就知道個sales 係香港人, 因為佢D煲冬瓜實在太broken! 我咪即刻用英文同佢講野囉~ 佢D態度當堂唔同晒! D service 好到不得了! 仲好過個度D sales 去處理D強國人添!
但我實在唔多明白, 點解依家香港D sales 咁唔pro, 連個客會唔會有錢買野都唔識分, 唔係一定強人或者唔講廣東話嘅人唔會買野架啵....

peter236

if someone is needed to be blamed, that would be the hk gov who keep allowing more and more and more tourists from China to come. That make those landlords know that their buildings can make much more $$ with those shops who do business with China tourists. Hence, the sales needed to get more sales amount....

ok, I suck in English, but u know what I mean (I hope)
chunsh 發表於 2013-1-15 14:09

Allowing more tourists from China is not the real problem.
The bigger reason is the difference in import tax rates between HK and mainland China.

China, just like Canada and many other countries impose import tax on imported products. As a result, for the same product, it is more expensive in mainland China than in HK. So the tourists feel it is more affordable to buy it Hong Kong.

HK as a "freeport" has nearly no import tax. So to solve the root of the problem, HK needs to think about imposing more import tax. If they do that, the tourists will not buy as much as before.

chunsh

回復  chunsh

其實唔係買女士野係咁, 我試過係香港買電子野成班sales 圍住班陸客, 2個mark一個. 我都好彩 ...
reyes 發表於 2013-1-15 13:53

if someone is needed to be blamed, that would be the hk gov who keep allowing more and more and more tourists from China to come. That make those landlords know that their buildings can make much more $$ with those shops who do business with China tourists. Hence, the sales needed to get more sales amount....

ok, I suck in English, but u know what I mean (I hope)

reyes

回復 11# chunsh

其實唔係買女士野係咁, 我試過係香港買電子野成班sales 圍住班陸客, 2個mark一個. 我都好彩搵到個好似新仔又埋唔到去既sales, 即刻買到就走
好似你講啦佢地有commission 所以要sell 大野俾陸客

chunsh

你估淨係Laneige 咩~ 有次我返HK, 入到黃埔莎莎, 根本無人serve 我, 但D姐姐仔一見到個D一個二個著住套拜壽 ...
jiujiujiu 發表於 2013-1-14 21:39

probably I am not a woman so I dont feel the pain, but really can't blame them, cos their income is directly rely on amount of sales....

Purpleheart

其實個sales 問黎都白痴既, 個客一開口講野已經聽得出係香港人定大陸人啦, 以小妹多年工作經驗, 港女同大陸女仔講野既態度, 眼神, 語氣, 聲線, 說話用詞完全唔同, 同一條問題港女同大陸女既問法也不同, 不過個sales咁直接問個客可見得佢入世未深