I would like to transfer my cell phone account to a third party. I called Fido a week ago and the agent told me they can do it anytime over the phone or at the Fido store.
I went to the Fido store today and requested for account transfer. The salesperson told me neither my voice plan or data plan is transferable, since both of them are the discontinuous plans.
I called Fido customer services again, the agent told me my data plan is transferable but not my voice plan. And suggested the third party picks a current voice plan. We ended the call and discussed the options.
10 minutes later, I called Fido again, another agent told me that both the data plan & voice plan are transferable. So we processed the transfer.
The whole process was done in 2 hours, yes 2 hrs only. what the fxxx
My suggestion is, call Fido as many times as your need until they process your request.
Not only Fido la, sometimes I receives different (and even very different) information from different companies' representatives. Seems some companies really should have trained their staff better.
Well the thing with cell phone companies is that they always have new cell phone plans and policies so it is the responsibility of the CSR to look up information in their database and follow the correct procedures. However as cell phone CSRs get more familiar with their jobs, they just go by what they remember and don't bother looking up the information so you get different responses from different people.
my friend was using fido to fido plan and wanted to transfer to me cuz he's heading back to hk, which got discontinued at that point... and we were able to do the transfer.
All the phone agents are the same. If you are lucky you would get a person who is very knowledgeable but otherwise, hang up and call again in 20 or so minutes.
發表於 2009-4-3 19:30
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