pkphilip

What can the cashier do? Remove their stuff and tell them to line up somewhere else? It is not easy to deal with this la.

Philip

Purpleheart

如果個 cashier 先收左後面買得少野既人先, 大家條氣係咪順D?

chunsh

如果個 cashier 先收左後面買得少野既人先, 大家條氣係咪順D?
Purpleheart 發表於 2011-3-3 22:00

no, rule is rule!!!
and I bet those people wouldn't do that in superstore or local super market since they know local Canadian will stop them.

7-8 items is ok, but 15???!!!
u gotta be kidding me

librazhy

when a cashier has a situation like this on the express line, he/she supposed to kindly explain to the person who exceeds the item limit. Either the person reduces the purchasing items or he has to go to another line-up. Any uncooperative situation which the cashier could not handle should forward to the customer service manager via the cashier's telephone. I think this applys to most retail stores like (save-on foods 15 items)/ superstores (12 items).

low_B

I think the most important thing is educate those ppl...

bubu127

sometimes I think even the floor staff who collects the buggys/carts can be more alert.. if they see customers who have tons of items lining at an express lane they could kindly tell them other cashiers will be happy to serve you but this is reserved for people with less items..

and the cashier really shouldn't rang in the items for these people who abuses the rule.. it's just lets them keep doing it!

auyatyat

其實我去IGA 都有呢條6 items or less 隊,無乜見人濫用
人o既質素有關係...

auyatyat

回復 10# 布小熊


generally 大部份o野T&T 都係貴D...
依家我多數去盛達超市,IGA 或者save on foods,視乎要買乜

esee

Thank about it in this way.
The couple may split the transaction into two. The waiting time may longer.
I think, the cashier may get another complant if she don't let the couple pay at that moment.
If you were the cashier, what action did you take?

On the other hand, have you talked to the couple as well?

AAC

Same thing when I claimed my free coffee in McDonald while paying for my big Mac, I told the associate that I don't mind to pay few cents more to upgrade from free small size to medium size coffee but turned down.  Eventually, I called my friend in who didn't drink coffee to claim the second cup free coffee for me.

Well, rule is rule.....