whitecho

原帖由 Catpiano 於 2008-5-12 00:10 發表
May be they sold out the new Accord? and only have few customers' cars/or sold unit there? (it took few weeks for my friend to get her accord, as they are mostly sold out!)

At least, the sale didnt' ...

I just moved from cowtown for a while. Maybe you are right that the sales people needed to work harder in Calgary, not like here.

But dang, I forgot to take his card.

whitecho

What a service! Send them back to school and ask Andy Lau to discipline them.

shutterbug

I don't like browsing cars in Richmond and some Vancouver dealers...

When I walk in a dealership and I'm not approached by a salesman in 5 minutes, I'll just leave!  They don't care about your biz, why buy from them?  There are many other choices.

Ultraman

When he asked "what else do you want to see?", you should answer "i really want to see better service, but I think I can only get it other than Honda!"

MyOMy

I think it is a matter of "location" and the "salesman". You see, Auto Mall is a vey busy place and the salesman works for "MONEY". Car salesman has hardly any motivation or job satisification other than "MONEY". The time they serve you is the opportunity cost they serve others.  If they think you are not the potential customer, they will try their best to get rid of you the quickiest. Of course, the smart salesman will use a polite way to shuffle your Axx. One Honda salesman told me, becasue Honda sells itself, their commision per new car is 100+ some dollars. That is not a decent pay. What do you expect how they treat their customer.  Much worst for a non-perspective customer.

So, ususlly I tend NOT to go to Auto Mall to shop car becasue those salesman have plenty of other opportunities to make sales. You won't get good service. Of the 6 times I went to shop car in Auto Mall, I got good services 2 times. Believe me or not Honda and Toyota. On both ocassion, both salesmen are "GREEN", new guys are more willing to serve.

The funniest time I went to Auto Mall Mercedes back in the 90's when their business was blooming of new Honeg Kong immigriant market, After I test drove and everything, I asked the salesman what is the lease and finance rate. I saw his face grew longer suddenly and he leaned backward on his chair and showed his fat axx belly. He said "we don't do lease or financing much, our customers is so loyal that they just put down deposit half year in advance and wait for their car". We were speechless. He get rid of us in no time. Now, you go to any Mercedes, I gurantee you will get good service because business is not there anymore.

My point is" goto dealer that is less traffic and delaer that value your business.

whitecho

I got a respond from the general manager. He said he would take a look of this incident.

I know it's not going to change anything but at least he sounds like he's going to do something.

ecwkwok

大概十年前，某日我想買車，我行入去OPENRXXD TOYOTA，
我同個SALES講："我想試果部車。"
個SALES話："你係咪買架？你係買先至好試喎。"
我話："我唔試過點知架車好唔好。"
佢話："咁你擺低DEPOSIT先好試喇。"
同佢講多晒氣，我二話不說，另轉頭就走。

直到今時今日，我未入過OPENROAD TOYOTA 一步。

[ 本帖最後由 ecwkwok 於 2008-5-13 23:42 編輯 ]

Ultraman

原帖由 ecwkwok 於 2008-5-13 23:41 發表
大概十年前，某日我想買車，我行入去OPENRXXD TOYOTA，
我同個SALES講："我想試果部車。"
個SALES話："你係咪買架？你係買先至好試喎。"
我話："我唔試過點知架車好唔好。"
佢話："咁你擺低DEPOSIT先好試喇。"
同佢講多晒氣，我二話 ...

So inch wor! Then I think of  two ways to play with them:
Option 1: I will ask: "I really want to buy a car, but if I really don't feel satisfy, can I get the deposit back?" If they say yes, I will go try out all their models and say I don't feel like any of them and take the money back. "You blow"?
Option 2: I will ask: "Oh, if you have no confidence that your product is going to satisfy me, why are you working here?" And go away!

whitecho

I think OpenRoad is so large that they do not care about customers.