Ultraman

Honestly according to my personal POV, I don't think any customer should deserve "negative" service from the service industry. Even we go to a dollar shop and we're only paying one dollar, a fairly "neutral" service should be given (of course I won't expect outstandingly good to excellent service!). Since we're the one who is paying money for their products as well as service, do anyone really think they should be rude to us all because of we're paying just a little money? (then they shouldn't run a "dollar shop" but a "million dollar shop") Of course, the higher their price is (that means the more money we have to pay) the better the product and service we'll expect.

tofu

"""Actually there are many places in Canada still offer excellent customer service such as... Costco."""

lucky you, i never receive any service in costco.  especially the one who hands out coupon at the entrance.  most of the time i need to take the coupons off his hands, not he hands the coupons to me.

cha_wan_mushi

Agree with LYKs above.
Tips should be rewarded upon merit only.
Want it? Earn it.

I think the customer themselves have to behave too.
It's a give and take situation sometimes I find.
If the customer is giving you a tough time, it is very tough to suck it up and deliver same quality of service. A very very professional customer service rep would be able to though. THOSE REP reallllllllllllllllllly deserves acknowledgment.....tips.....compliment....customer coming back again