關於消費者權益一問 的, 店

Littleprince

想問問大家﹐如果有些店鋪說貨品出門不能退款﹐他們是否有這樣的權利﹖有違反消費者權益嗎﹖能否告他們呢﹖
另外食物店能否強收 10% 小費﹖

例子一﹕有次幫襯  MXRGAN 買了條裙﹐回家後 SIZE 不對 (試時是對的﹐可能之後胖了一點點)﹐回到店子換﹐但他們沒有我要的 SIZE﹐店方又不提供退貨﹐只能換其他東西﹐最後退貨不成﹐還要多給他們百多元才能擺脫那不能用的東西。

例子二﹕本拿比某台式麵食店 X心﹐強收 10% 小費﹐請問他們能否這樣做﹖有地方投訴嗎﹖

akshea

I think it's pretty common for your first case and it also make sense as well. The dress that you bought is probably on special ? final sale ? "試時是對的﹐可能之後胖了一點點" When you say "之後", tat's how many days after your purchase date ? Did you cut off the tag ??

As for your 2nd case, I don't think it's right for them to include the 10% tips on the bill. I think only those high end restaurant would do that and only if your party is over 8 ppl ?
I guess they can do watever they want but they will eventually lose business.

Littleprince

回 AKSHEA﹕

不是啊﹐是正價貨。

只是隔了一個 WEEKEND (星期五買﹐星期一去換)﹐但因為是緊身的﹐所以差少少都穿不下﹐是 SKIRT。
完全沒有碰過 TAG﹐也沒穿過。

第二個 CASE﹐那只是一間只有幾張桌子的面店﹐就算一個人去吃碗面都要多付 10% 小費﹐我覺得不合理囉。。。本來平時都有幫襯及通常比多過 10% 小費的﹐他們這樣做之後直情不再去了﹐因為不服氣。。。我情願他們直接加價還好D。

[ 本帖最後由 Littleprince 於 2008-9-22 13:54 編輯 ]

chunsh

原帖由 Littleprince 於 2008-9-22 13:50 發表
回 AKSHEA﹕

第二個 CASE﹐那只是一間只有幾張桌子的面店﹐就算一個人去吃碗面都要多付 10% 小費﹐我覺得不合理囉。。。本來平時都有幫襯及通常比多過 10% 小費的﹐他們這樣做之後直情不再去了﹐因為不服氣。。。我情願他們直接加價還好D。

if they do 直接加價, the extra $$ wouldnt go to the waiters/waitress' pocket

Littleprince

原帖由 chunsh 於 2008-9-22 14:15 發表

if they do 直接加價, the extra $$ wouldnt go to the waiters/waitress' pocket

They are family business, father, mother, son & daughter (or daughter-in-law?) don't know...

simon

hahaha
both issues, I can sort of call myself an "expert" in.
For the refund thing, legally there is no right to refund something unless it is dead on arrival or the store somehow lied to you regarding certain features. However, if the store puts up a sign with their return policy, then they have to follow it regardless. in your case, it will highly depend on whether you asked them the policy or whether it was posted at cashier or printed on the receipt. If it clearly said no return, then they are correct. However, if it is not listed, it is always good to ask.

For the tips issues, I ran into it before myself and surprisingly my coworker just asked me a few minutes ago. My response to him "Under the constitution of Canada, we have been a country for over 100 years. There is no law in federal, provincial or municipal level which states implicitly or explicitly that a tip has to be given. In fact, if you were to charge a tip that is mandatory, you should provide me with sufficient notice before I entered the restaurant and also before I order. And with the lack of any of the above, I refuse to pay the tip. If you have any concerns, feel free to call the police. Otherwise, I am leaving now. You can talk to my lawyer" that will be the response I will give.
In short, unless the store posted clear signs in the entrance or notified you regarding the requirement for tipping 10% prior to your order, you are under no legal obligation to pay. As long as you pay the cost of your meal, you are good. If I were in that case, I will not pay the 10%. I will just tell them to call the police. If they try to hold me back...be prepared to a false arrest lawsuit
I am not a lawyer, so the above is not legal advice and is simply my personal opinion.

Littleprince

Thanks Simon for your reply.

Catpiano

If clothing .. then I think they make sense . if you come back the next day or so, then I can understand, but after a week or so ..  

It happened to my wife too .. she bought a dress ...  it fitted her ok .. but when she actually wore it .. (1 week later) it was too tight .. ( yes, she gained weight too .. lol) and she took it back, and exchanged to a bigger one .. ( but can't refund )

If just by yourself for lunch or so .. I assume you should pay more then 10% ??

Let say once a while, I go lunch by myself ..  say a dry fried beef noodle, $13+tax .. --> ~ $13.65 ..  then no one will just pay $15 .. probably $16 in total .. or $15.5, as even @$15, but that is just $1.35 ..  and most servers expect more ..

It may sound silly, but I think the 10% "common sense" tips, is pushing to 15% now ..

Littleprince

no la, Cat gor... it's only 2 days (bought Friday, exchange Monday)

Littleprince

I agreed totally... I usually paid more than 10%, what I am against is, they force people to pay ma