Had dinner at Kingsway sushi. Bought membership there, was given a receipt, told to pick up at Crystal mall Top Gun hotpot couple weeks later.
Went for dinner at their hotpot. They asked me if I had membership card. I told them I've applied and I am also here to pick up as well have dinner. During the food, they came back saying they can't find the card. They asked me for name, number and will locate. But still nothing found. I didn't make a big deal coz it was my fault in forgetting the receipt of which the prove that I paid for the membership. I was told to bring back that receipt within 7 days and they will refund back the 10% disc on the meal.
7 days went past, I can't find the receipt so wasn't gonna go back to get a refund. Went there for dinner again recently. This time with the receipt. And they still can't find it! We were told there's nothing they can't do since their office is closed. The girl said I could bring back the receipt in 14 days to claim for refund of 10% discount. ...ur...I thought it's 7 days wor!
Since this time they saw my receipt but still didn't find the membership card. I have doubts so asked them what's gonna happen to my card and the missed points and discounts. The girl rolled her eyes at me and said: "I wasn't there to talk to you that day, so how should I know wor? I only work here part time jar!" Her attitude got me angry. I said: "It's not my responsibility to find out what your position is. All I know is you work here and represent your company so I ask you lor!". The manager came and told us to wait for their call then come pick it up again.
We went inside for dinner. Throughout the dinner, the waiters kept looking at us in not so friendly glare. We ordered 5 portions of the fish skin. Each portion has 2 pieces. Only 1 portion came. We politely advised a waiter and he inched us back: "that's 10 pieces ga wor! Are you sure you can finish them?" instead of saying sorry. We replied yes, then shortly after, he came out with a big plate with at least 25 pieces!
The funny thing was while the glares and attitude of some lang jai, lang mui waiters tells me it has something to do with the dispute we had with the lang mui at the front desk earlier, there were 2 c 9 waitresses that seems to be overly friendly when serving our table compare with other tables! LOL!
A few days later, my husband went to pick it up. They explained that they couldn't find the card because our phone # was entered wrong in the database. My husband questioned since this isn't our fault, we should be entitled to the discounts and points we missed out on. The staff said: "your fault is not writing your phone number clearly!" My husband asked for the copy of form they said they don't have it. So it's whatever they say la! Then she said that's what the office told her the reason they didn't process it. So she can't do anything about it!
I highly doubt that we wrote not clearly. If their data base is so restricted that only way to search is by phone number, then it's not a customer's problem. But I think that's an excuse because the manager had asked me my exact spelling of name and the way it's written.
Regardless, even if we did write it not very clearly, I still came back with my receipt the next time. If they can't give me the discount I was entitled to, then does it mean I can get a partial refund of my membership?
Why all complaints happend in the same mall?
sheep 發表於 2009-5-5 09:16
I want to know too! So pixxed that why almost all of the poor experience has to do with Chinese businesses. And it's not coz I mostly eat Chinese food! It's so sad that with Crystal mall being on the same building and Hilton, I've seen some non Chinese tourists and Hotel guests rolled their eyes or shocked by some of the things that they see in the mall, ie: food court tables dirty, food server picking nose, feet on the seats, the pushing and butting in, etc. Makes us Chinese look bad...
What's the point refusing to give rewards points? I think that's what they should do at least..
myversa 發表於 2009-5-5 08:46
The reward points are pretty use less. They don't give much reward. My husband said to get free tkt to HK for example, you need to spend hundreds of thousands! He said if anyone has that kind of money, why need to spend at Top Gun restaurants?
We got the card because can get 10% disc on dining when applied at the time so the saving paid for the card itself. Honeslty, I don't care much for the points. It's the principle that matters!!!! They expect you to pay in full but only give half the service!
The reward points are pretty use less. They don't give much reward. My husband said to get free tkt to HK for example, you need to spend hundreds of thousands! He said if anyone has that kind of mon ...
zuesel 發表於 2009-5-5 10:31
agree, that's why i only applied the black card but not the gold card.
like if you want the ticket, you at least have to marry 3 times to get enough point lol
but the waiter told me, the best deal for the point is to get the gift cert for $10 or $20 off.
oh well, I am too cheap and don't want to pay them every year for renewal, so at the end I just got the black card. and I am happy to get just a little discount since I only go there for tea but not dinner.
That's what I meant. It would not hurt them for giving you the reward points anyway. If I were you, I would not go back to the restaurant anymore for the inconsiderate and rude service.
I kept on buying stuff from Costco because of their quarantine service. Good customer service will bring back customers.
發表於 2009-5-4 22:40
| 
